At a Glance
- Tasks: Support customers across EMEA via phone, email, and our support platform.
- Company: Join a pioneering FinTech company with over 30 years of innovation.
- Benefits: Enjoy hybrid working, private healthcare, and a pension scheme.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Build a rewarding career in a customer-focused environment while helping others.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 23850 - 29150 £ per year.
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity
- Location: Whiteley, Hampshire (Hybrid)
- Working Pattern: 2-3 days per week in the office
- Hours: 37.5 hours per week (8:30am - 5:00pm)
About the Role
We are looking for a Customer Service Representative to join our EMEA Customer Service team. In this role, you will support customers across the EMEA region, responding to enquiries by phone, email and through our customer support platform. You'll work closely with colleagues across the business to resolve issues, manage customer cases and deliver a positive customer experience. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to build a career in a customer-focused environment.
Key Responsibilities
- Respond to customer enquiries by phone, email and through our customer support platform.
- Manage customer cases and follow them through to resolution.
- Maintain accurate records and case notes.
- Work closely with internal teams to investigate and resolve customer issues.
- Deliver a high standard of customer service across EMEA markets.
- Support the team during busy trading and peak periods.
- Build positive relationships with customers and internal stakeholders.
Qualifications
What We're Looking For
- Experience in a customer-facing role.
- Strong communication skills and a professional telephone manner.
- Excellent attention to detail.
- A customer-focused approach and willingness to help others.
- Resilience and the ability to remain calm when handling challenging situations.
- Good organizational skills and the ability to manage multiple tasks.
- Comfortable using Microsoft Office, Outlook and Teams.
- Experience in customer service, retail, hospitality, administration, contact centres, support roles, or working with ticket management systems would be an advantage, but is not essential.
Benefits
- Hybrid working (2-3 days per week in the Whiteley office)
- Pension scheme
- Private healthcare
- Medicash benefits
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
Customer Service Representative III employer: InComm Payments
At iPipeline, we pride ourselves on being a global leader in technology and innovation within the life insurance and financial services sectors. Our vibrant work culture fosters creativity and collaboration, ensuring that every employee feels valued and included. With a strong commitment to professional development, we offer numerous growth opportunities and a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative III
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InComm Payments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InComm Payments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative III
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InComm Payments:Your cover letter is your chance to shine! Tell us why you want to work at InComm Payments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InComm Payments!
How to prepare for a job interview at InComm Payments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
