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- Tasks: Help cultural organisations streamline operations and deliver exceptional experiences using Artifax software.
- Company: Join a remote-first, values-led team at Artifax Software.
- Benefits: Enjoy competitive salary, remote flexibility, and comprehensive wellbeing support.
- Why this job: Make a real impact in the arts and culture sector while growing your skills.
- Qualifications: Strong communication, analytical thinking, and experience in arts or event-focused organisations.
- Other info: Be part of a supportive team that values curiosity and shared learning.
The predicted salary is between 28800 - 48000 £ per year.
Job Summary:
PRODUCT SPECIALIST – ARTIFAX SOFTWARE Remote (UK) | Full-time | Professional Services
Job Description:
Help cultural organisations work smarter and deliver exceptional experiences. As a Product Specialist, you'll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You'll work closely with users to understand how they operate and design clear, effective system setups that give teams confidence and clarity in their day-to-day work.
If you enjoy solving operational problems, shaping efficient processes, and supporting the people who bring cultural programmes to life, this role gives you the chance to make a meaningful impact across theatres, museums, festivals, universities, and other cultural venues in the UK and beyond.
About the role
You'll partner with clients throughout onboarding, configuration, and ongoing optimisation, translating operational needs into practical, scalable solutions. You'll deliver tailored training, create accurate specifications, and guide users on best practice. Collaboration is central to the role: you'll work closely with colleagues in Sales, Client Success, Technical Services, Development, and Product to ensure a smooth, consistent experience from implementation through long-term adoption. As part of an AI-first organisation, you'll also incorporate AI tools and workflows to enhance the quality, efficiency, and scalability of the services you deliver.
What you'll do
- Deliver structured, process-led consultancy to configure Artifax products in line with client needs and best practice
- Facilitate online and on-site training sessions tailored to user roles and organisational workflows
- Produce clear, accurate functional specifications for reports and development work
- Build strong client relationships that support adoption, retention, and long-term success
- Provide telephone and email support as part of our helpdesk offering
- Support the Sales team with pre-sales insight, demonstrations, and solution design
- Contribute to documentation, training materials, and client-facing resources
- Participate in internal training, team meetings, and sector events as required
What you'll bring
- Clear, confident communication skills and the ability to explain technical concepts to varied audiences
- Strong analytical thinking, with the ability to understand, challenge, and improve client processes
- Experience managing multiple stakeholders and balancing competing priorities
- A proactive, organised approach with strong attention to detail and a commitment to quality
- Knowledge of the arts and culture sector, ideally within an arts venue or event-focused organisation
- Experience with structured methodologies (PRINCE2 or similar)
- Confidence working with datasets and tools such as Microsoft Excel
- A willingness to adopt and explore AI-powered tools to enhance your work
Work with inspiring arts and culture organisations making a real impact. Be part of a supportive, specialist team that values curiosity and shared learning. Enjoy autonomy, variety, and meaningful work that shapes how clients deliver events and programmes. Grow through coaching, training, and real-world project experience. Benefit from remote-first flexibility, a competitive salary and region-specific benefits designed to support your wellbeing. Join a stable, values-led company backed by Volaris Group.
If you're excited about helping cultural organisations succeed through thoughtful consultancy and expertly-designed systems, we'd love to hear from you.
Product Specialist in London employer: Incognito Software Systems Inc
Contact Detail:
Incognito Software Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the arts and culture sector, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Product Specialist role.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising how to explain technical concepts clearly. Use examples from your past experiences to demonstrate your problem-solving abilities and how you can help cultural organisations thrive.
✨Tip Number 3
Tailor your approach! When you get the chance to chat with potential employers, make sure to highlight your understanding of their specific needs. Show them how your experience aligns with the Artifax platform and the unique challenges they face.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reinforce your interest in the role!
We think you need these skills to ace Product Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Specialist role. Highlight your experience in arts and culture, and how it aligns with what we do at Artifax. Show us why you're the perfect fit!
Showcase Your Communication Skills: Since clear communication is key in this role, give examples of how you've effectively explained technical concepts to different audiences. We want to see your ability to connect with clients and colleagues alike.
Demonstrate Problem-Solving Abilities: We love candidates who can think analytically! Share specific instances where you've tackled operational challenges or improved processes. This will show us your proactive approach and attention to detail.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Incognito Software Systems Inc
✨Know the Artifax Platform
Familiarise yourself with the Artifax software and its features. Understand how it helps cultural organisations streamline their operations and enhance user experiences. This knowledge will allow you to speak confidently about how you can contribute to clients' success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in previous roles. Highlight your analytical thinking and ability to improve processes, as these are key aspects of the Product Specialist role. Be ready to discuss specific scenarios where you made a meaningful impact.
✨Emphasise Communication and Collaboration
Since this role involves working closely with various teams and clients, demonstrate your clear communication skills. Share experiences where you successfully collaborated with stakeholders to achieve common goals, showcasing your ability to explain technical concepts to diverse audiences.
✨Be Ready to Discuss AI Tools
As an AI-first organisation, it's important to show your willingness to adopt and explore AI-powered tools. Research how AI can enhance consultancy and operational efficiency within the arts and culture sector, and be prepared to discuss how you would integrate these tools into your work.
