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- Tasks: Support customer onboarding and software implementation while enhancing customer experiences.
- Company: Join a dynamic data analytics company focused on improving fleet operations.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact by shaping product development through customer insights.
- Qualifications: 2+ years in Customer Success or Project Coordination within a software environment.
- Other info: Work remotely with occasional travel across the UK for client meetings.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a Customer Success & Product Coordinator to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights.
The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project objectives, improve operational processes, and consistently deliver exceptional value to customers.
Lightbulb Analytics (LBA) is a UK-based data analytics and telematics software company that supports organisations in improving the efficiency and effectiveness of their fleet operations. The company specialises in transforming vehicle and operational data into actionable insights, with a particular focus on police forces and other public sectors and commercial fleets. By providing tools for vehicle tracking, utilisation analysis, driver behaviour monitoring and performance reporting, LBA helps organisations optimise resource deployment, enhance safety and reduce operational costs.
REPORTING STRUCTURE
- Reports directly to the Senior Director of Operations of the LBA team.
- Primarily remote with travel required for Project kick-off & client meetings across the UK.
KEY QUALIFICATIONS
- 2+ years of experience in Customer Success, Implementation, Project Coordination, or Customer Support within a software/SaaS environment
- Proven experience supporting software implementations, onboarding, or rollouts
- Strong ability to gather, synthesize, and communicate customer feedback to inform product roadmap discussions
- Experience collaborating cross-functionally with Product, Support, Sales, and Operations teams
- Excellent communication and interpersonal skills, with the ability to work effectively with client stakeholders at various levels
- Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously
- Experience delivering or supporting customer training, documentation, or enablement materials
- Customer-first mindset with a passion for improving customer satisfaction and retention
- Comfortable working with CRM and customer success tools (e.g., Salesforce, Zendesk, or similar)
- Ability to analyze trends and insights from customer interactions to help drive continuous improvement
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Success & Implementation
- Manage and support customer onboarding and software implementation projects from start to finish.
- Serve as a primary point of contact for customers during implementation and ongoing usage.
- Deliver training sessions, resources, and documentation to ensure customers are fully enabled.
- Monitor and track customer success metrics, identifying opportunities to improve satisfaction and adoption.
Product Collaboration & Feedback
- Gather and analyze customer feedback, feature requests, and usage trends.
- Collaborate with Product and internal teams to translate customer insights into actionable product recommendations.
- Support product roadmap planning by providing data-driven input from customer interactions.
Cross-Functional Coordination
- Work closely with Sales, Support, Product, and Operations teams to ensure a seamless customer experience.
- Assist in coordinating internal resources to meet project deadlines and client expectations.
- Identify process improvements across implementation, support, and product engagement workflows.
General Responsibilities
- Maintain accurate records of customer interactions, project status, and feedback.
- Help develop internal knowledge base articles, FAQs, and best practices.
- Foster strong relationships with clients, promoting trust, satisfaction, and long-term retention.
AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
Customer Success & Product Coordinator in London employer: Incognito Software Systems Inc
Contact Detail:
Incognito Software Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Product Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their customer success strategies and think of ways you can contribute. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with clients and teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Let’s make it happen!
We think you need these skills to ace Customer Success & Product Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Product Coordinator role. Highlight your relevant experience in customer support and project coordination, and show us how you can create exceptional customer experiences.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles to demonstrate your ability to gather customer feedback, manage projects, and collaborate with cross-functional teams. This will help us understand how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you passionate about this role and how you can make a tangible impact at StudySmarter. Don’t be afraid to share your enthusiasm!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Incognito Software Systems Inc
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and product coordination. Understand how to manage onboarding processes and what makes a great customer experience. Be ready to share examples from your past roles that highlight your skills in these areas.
✨Showcase Your Project Coordination Skills
Prepare to discuss specific projects you've coordinated, especially in a software or SaaS environment. Highlight your ability to manage multiple priorities and how you’ve successfully collaborated with cross-functional teams to achieve project goals.
✨Communicate Effectively
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing how you've gathered and communicated customer feedback.
✨Demonstrate a Customer-First Mindset
Be prepared to discuss how you prioritise customer satisfaction and retention. Share specific examples of how you've improved customer experiences in previous roles, and be ready to suggest ideas for enhancing customer engagement based on your insights.
