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- Tasks: Support software implementation and customer onboarding while coordinating project activities.
- Company: Join DRAMS Software, a leader in innovative solutions for spirit producers.
- Benefits: Enjoy a competitive salary, private healthcare, generous holidays, and a supportive work culture.
- Other info: Remote-first environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team that values your growth and contributions.
- Qualifications: Strong communication skills and a passion for project management.
The predicted salary is between 35000 - 40000 £ per year.
Job Summary:
Role: Associate Project Manager
Hours: Full Time, 37.5 (we are open to discussions around flexibility)
Salary: £35,000 - £40,000
Location: Scotland, Remote
Holidays: 32 inclusive of bank holidays, increasing to 34 after 1 year's service
Pension: Employer 5% Employee 4%
Other Benefits: Private Healthcare, Life Assurance, Generous Discretionary Bonus, Family Friendly Policies, Company Sick Pay, Paid Bi-Annual Social Events.
Job Description:
At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and maturation warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.
We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive.
Main purpose of the role
To sit within the professional services team supporting software implementation, customer onboarding, integrations, and upgrade projects. You will be expected to work closely with the wider professional services team and at times the customer care team to ensure activities run efficiently, documentation is accurate, and communication across internal teams and clients is clear and timely.
Main duties include but are not limited to:
- Project Support
- Chair weekly customer project calls and drive clear actions and next steps
- Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects
- Run standard projects independently using established plans, templates and processes
- Act as the primary day-to-day contact for customers during delivery
- Plan, schedule, and coordinate project activities and resources
- Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects
- Prepare project documentation including agendas, meeting minutes, and action logs
- Track project milestones, budgets, and deliverables (days used vs remaining)
- Manage smaller change requests in line with agreed processes
- Escalate complex, commercial or contractual issues to the Professional Services Manager
- Act as a key communication point between the Professional Services team and customers
- Manage risks, resolve issues and own action outcomes
- Coordinate customer workshops, configuration sessions, training schedules, and deployment activities
- Ensure customer requirements and change requests are clearly documented and communicated internally
- Coordinate consultants and delivery schedules
- Prepare and share regular project status updates
- Lead internal stand-ups to align delivery activity
- Ensure requirements, decisions and actions are clearly documented
- Work closely with Customer Care and Product teams to ensure smooth handovers
- Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries
- Prepare weekly status reports and delivery dashboards
- Ensure accurate project data and reporting in Zoho Projects
- Maintain resource schedules and flag capacity constraints
- Track and update operational metrics, project pipeline status, and capacity reports
- Ensure project governance standards are followed and documents are consistent and accurate
- Identify practical ways to improve how we deliver projects
- Work independently day-to-day while knowing when to escalate for support
- Perform any other reasonable duties as required by Management
Reporting to
Professional Services/ Operations Manager
Values
We value people with a growth mindset who listen, learn, and seek to improve. Successful people in our team listen, support, and value their colleagues, communicating openly and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business.
Be inspired, be valued, and be part of something extraordinary with us. If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.
DRAMS reserves the right to enhance the criteria as necessary to facilitate the shortlisting process.
DRAMS is proud to be an Equal Opportunities Employer.
Associate Project Manager employer: Incognito Software Systems Inc
Contact Detail:
Incognito Software Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Associate Project Manager role. Highlight your skills and experiences that align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Associate Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Project Manager role. Highlight relevant experience and skills that match the job description, like project coordination and communication. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at DRAMS Software. Keep it engaging and personal – we love a good story!
Showcase Your Project Management Skills: In your application, be sure to showcase any project management tools or methodologies you’re familiar with, especially if you’ve used Zoho Projects. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DRAMS Software!
How to prepare for a job interview at Incognito Software Systems Inc
✨Know Your Projects
Before the interview, take some time to familiarise yourself with project management methodologies and tools like Zoho Projects. Be ready to discuss how you've used these in past roles or how you would apply them in this position.
✨Showcase Your Communication Skills
As an Associate Project Manager, clear communication is key. Prepare examples of how you've effectively communicated with clients and team members in previous projects. Highlight your ability to chair meetings and drive actions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed risks or resolved issues in a project. Be prepared to discuss how you approach challenges and ensure that project governance standards are met.
✨Emphasise Your Growth Mindset
DRAMS values individuals who listen, learn, and seek improvement. Share experiences that demonstrate your willingness to grow and adapt, and how you’ve contributed to team success through collaboration and support.