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- Tasks: Lead community engagement efforts to empower customer voices and drive service improvements.
- Company: Join a values-driven organization committed to service excellence and community impact.
- Benefits: Enjoy a £35,000 salary, hybrid working, 27 days leave, and a supportive workplace culture.
- Why this job: Make a meaningful impact in communities while fostering inclusivity and collaboration.
- Qualifications: Passion for community engagement, strong communication skills, and experience in customer participation required.
- Other info: Flexible working options and a commitment to fair recruitment processes.
Inclusive Consulting is excited to partner with a values-driven organisation renowned for its commitment to service excellence and community engagement. We are recruiting a passionate Community Engagement Lead for a new position based in Leeds. This role involves empowering customers’ voices to influence the design and delivery of services, creating positive change in the communities where the organisation operates. Role Responsibilities: * Engage with customers and communities to understand their needs and ensure their feedback is embedded in service delivery. * Design and implement innovative approaches to gather and act on customer feedback, ensuring it drives decision-making and service improvements. * Develop targeted engagement strategies to involve under-represented groups and ensure all voices are heard. * Analyse customer feedback and present insights to inform strategic decisions and improvements. * Foster strong community networks and work with partners to deliver impactful projects and initiatives that benefit customers and communities. Person Specification: * Passionate about empowering customers and driving change within communities. * Strong communication skills, with the ability to present ideas clearly and engage diverse audiences. * Proven ability to work collaboratively with colleagues, stakeholders, and community groups to achieve positive outcomes. * Experience in community engagement, with a focus on inclusivity and customer participation. * Ability to analyse customer feedback and transform it into actionable insights. * Knowledge of regulatory requirements for customer involvement and service co-creation. * Proficiency with Microsoft IT packages (Word, Excel, Outlook) and the willingness to learn new tools to enhance customer engagement. What's On Offer: This permanent position offers a starting salary of £35,000, with the flexibility of hybrid working across Leeds. The office is centrally located with excellent transport links and parking. Benefits include 27 days of annual leave, plus bank holidays, an occupational pension scheme, flexible working, and family-friendly policies. Employees also have access to a 24/7 Employee Assistance Program (EAP), mental health first aiders, and a modern, supportive workplace culture that values respect, support, and appreciation. If you are passionate about customer and community engagement and want to make a meaningful impact, we encourage you to apply for this exciting opportunity! We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. While we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system for future opportunities
Community Engagement Lead employer: Inclusive Consulting ltd
Contact Detail:
Inclusive Consulting ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Engagement Lead
✨Tip Number 1
Make sure to showcase your passion for community engagement in your conversations. Share specific examples of how you've empowered customers or influenced service delivery in previous roles.
✨Tip Number 2
Familiarize yourself with the local communities in Leeds and their unique needs. This knowledge will help you connect better during interviews and demonstrate your commitment to inclusivity.
✨Tip Number 3
Prepare to discuss innovative strategies you've implemented in past roles to gather customer feedback. Highlight how these strategies led to actionable insights and positive changes.
✨Tip Number 4
Network with professionals in community engagement and related fields. Attend local events or online webinars to build connections that could provide valuable insights or referrals for this role.
We think you need these skills to ace Community Engagement Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Engagement Lead position. Understand the key responsibilities and person specifications, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in community engagement and inclusivity. Provide specific examples of how you've empowered customers or worked with under-represented groups to demonstrate your fit for the role.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to present your ideas clearly in your application. Use concise language and structure your documents well to reflect your ability to engage diverse audiences.
Express Your Passion: Convey your passion for community engagement and customer empowerment in your cover letter. Share why you are excited about this opportunity and how you envision making a positive impact in the communities served by the organization.
How to prepare for a job interview at Inclusive Consulting ltd
✨Show Your Passion for Community Engagement
Make sure to express your genuine enthusiasm for empowering customers and driving change within communities. Share specific examples from your past experiences that highlight your commitment to community engagement.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to present ideas clearly and engage diverse audiences. Practice articulating your thoughts on how you would gather and act on customer feedback effectively.
✨Highlight Collaborative Experiences
Discuss your proven ability to work collaboratively with colleagues, stakeholders, and community groups. Provide examples of successful projects where teamwork led to positive outcomes.
✨Be Ready to Analyze Feedback
Familiarize yourself with methods of analyzing customer feedback and transforming it into actionable insights. Be prepared to discuss how you would implement innovative approaches to ensure all voices are heard.
