Clinical Administrator in Stafford

This role provides coordinated administrative and operational support across the service, with a particular focus on prescription management, data quality and governance. It involves supervising and developing administrative staff, managing workloads, resolving complex queries and ensuring accurate, confidential records and documentation. The post works closely with clinical teams, managers and partner agencies to maintain safe, efficient and consistent service delivery, while supporting staff, systems and continuous improvement.

The post holder is required to provide a lead role with responsibility for the day-to-day management and production of clinical prescriptions working alongside administrative staff, clinical team and the operational management team. Coordinating an efficient and effective clinical administrative service to STaRS Services across Staffordshire. The post-holder must work pro-actively and on their own initiative with a sound understanding of the business of the service and current practices to manage workload and ensure information is communicated appropriately and enquiries are directed correctly. To ensure that data quality and timelines meet Inclusion and STaRS targets. To manage the Health and Safety requirements under the provision of the Trust’s Health and Safety policy in relation to administrative staff and site common areas.

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Detailed job description and main responsibilities:

• Coordinate and oversee a comprehensive administrative service across sites, prioritising workloads, allocating resources and ensuring service needs are consistently met.
• Supervise, support, motivate and develop administrative staff, including regular 1:1s, appraisals, development sessions and performance management.
• Provide high-quality administrative support to clinical and operational teams, ensuring effective and efficient service delivery.
• Coordinate prescription management across the county, ensuring prescriptions are accurately processed, available and distributed appropriately.
• Manage and resolve prescription-related issues, including errors, missing or lost prescriptions, working closely with NMPs, Hub Managers and relevant staff.