Administrator in Grays

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy. We are thrilled to announce a permanent vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies. This is an excellent opportunity for an enthusiastic and organised individual who is proficient with IT systems and eager to become an integral part of our fast-paced team. The position requires a commitment of 30 hours per week, Monday through Friday. We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment.

Inclusion Thurrock NHS Talking therapies is a dynamic and growing service providing primary care mental health services throughout Thurrock. Our admin team is currently looking for someone who enjoys a challenge, understands the importance of detail and confidentiality, and values the support, flexibility, and job satisfaction that come from being part of a dedicated team.

The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will include:

• Dealing with face-to-face service users as well as telephone and electronic enquiries.
• Booking and/or amending patient appointments.
• Contacting patients to provide information from the clinical team.
• Assisting patients to access our services.

While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.

The role involves a variety of tasks, including reception duties, telephone and face-to-face contact with service users, and organisational support for therapists and managers. Our admin team and reception staff consistently receive praise for their welcoming and professional approach, and we are committed to maintaining and enhancing this culture as we continue to develop our services for the communities of Thurrock.

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Please refer to the attached Job Description and Person Spec for full details.

Your responsibilities will include:

• Welcoming and receiving patients for their appointments, consulting with members of the team.
• Processing personal and telephone requests for appointments, telephone consultations, remote and face-to-face appointments and ensuring callers are directed to the appropriate team member.
• Registering new patients and referrals, checking all details for accuracy and entering on our patient computer database.
• Taking messages and passing on information.
• Initiating contact with and responding to requests from service users, other team members and associated healthcare agencies and providers.
• Carrying out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained.
• Responding promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately.
• Monitoring any voicemails received and responding/actioning these promptly, including any appointment cancellations or rescheduling of appointments.