Administrator in Eastleigh

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Are you an organised, proactive administrator with excellent communication skills? Do you enjoy working as part of a team and making a real difference to people accessing support services? We are looking for a Band 3 Administrator to join Inclusion Hampshire, providing comprehensive administrative support to our remote specialist teams. This is a varied and rewarding role that plays a vital part in ensuring our services run efficiently and effectively.

Key responsibilities include:

• Managing email inboxes
• Handling enquiries
• Responding to service users and partner agencies
• Processing referrals
• Maintaining accurate records
• Ordering supplies and equipment
• Supporting meetings
• Undertaking a range of admin duties

You will liaise with service users, healthcare professionals, partner organisations and colleagues across the service. The successful candidate will have previous admin experience, strong IT skills including Microsoft Office, excellent organisational abilities, and the ability to manage competing priorities in a busy environment. You will be a professional and effective communicator and committed to providing a high standard of customer service.

This is an excellent opportunity to join a supportive team that is committed to improving outcomes for individuals affected by drug and alcohol use across Hampshire.

Detailed job description and main responsibilities:

• Managing shared email inboxes and actioning correspondence appropriately.
• Handling incoming and outgoing telephone calls and responding to enquiries from service users, families, professionals and partner organisations.
• Providing administrative support for referrals, appointments, meetings and recruitment activities.
• Maintaining accurate records on electronic systems and ensuring information is recorded in line with service requirements.
• Preparing letters, reports, spreadsheets and other documentation using Microsoft Office applications.
• Organising and maintaining electronic filing systems.
• Ordering office, clinical and promotional resources and monitoring stock levels.
• Supporting meetings through scheduling, agenda preparation and minute taking as required.
• Liaising with internal colleagues and external agencies to support effective communication and service delivery.
• Processing incoming and outgoing post and distributing information appropriately.
• Ensuring confidentiality and compliance with data protection, safeguarding and organisational policies.
• Working flexibly to meet service needs and contributing to a positive, collaborative team environment.

The postholder will be expected to demonstrate excellent organisational, communication and IT skills, with the ability to manage competing priorities and provide a professional service to a diverse range of stakeholders.