At a Glance
- Tasks: Provide hands-on technical support and maintain critical systems for a leading estate management organisation.
- Company: Join an award-winning team in Derry/Londonderry with a focus on innovation.
- Benefits: Enjoy a competitive salary, private healthcare, 30 days holiday, and flexible hours.
- Other info: Casual dress code and employee discounts make this role even more appealing.
- Why this job: Make a real impact by optimising IT infrastructure and supporting internal teams.
- Qualifications: Hands-on experience in IT support, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 38250 - 46750 £ per year.
At Inclusion IQ, we are partnering with an award-winning, regional Estate Management organisation to appoint a high-calibre Senior Technical Support Engineer to their internal technical team. This role requires the successful applicant to provide hands-on technical support and infrastructure maintenance, ensuring our client's business-critical systems, networks, and internal operations remain robust, secure, and fully optimised.
The Role
- As the Senior Technical Support Engineer, you will focus on core IT administration, infrastructure management, and proactive problem-solving rather than high-level strategic oversight.
- Your technical expertise will directly empower internal teams and maintain seamless day-to-day performance across the board.
- You will be responsible for undertaking the following:
- Microsoft 365 Administration: Managing, scaling, and optimising the M365 environment, including Microsoft Entra ID, SharePoint, Microsoft Teams, and Microsoft Intune.
- Infrastructure & Endpoint Management: Delivering hands-on engineering across Windows Server, Hyper-V, core enterprise infrastructure, and diverse endpoint devices.
- Networking: Designing and maintaining secure, high-performance connectivity, including VPNs, enterprise firewalls, and Wi-Fi services.
- Cloud & Platform Support: Applying working knowledge of Microsoft Azure and the Power Platform to drive operational efficiency.
- Cybersecurity & Compliance: Upholding rigorous cybersecurity measures, regulatory compliance standards, and the continuity of business-critical systems.
- Troubleshooting & Problem Solving: Leveraging advanced analytical and troubleshooting capabilities to rapidly diagnose and resolve technical bottlenecks.
- Any other reasonable duties.
The Person
- To be considered for this role, applicants must clearly demonstrate the following skills and expertise:
- Demonstrated hands-on experience in Infrastructure Engineering, Systems Administration, Technical Support Engineering, or similar fast-paced technical environments.
- Deep practical knowledge of Microsoft 365, Windows Server architecture, core networking, and endpoint management frameworks.
- A proactive, consultative communication style, paired with meticulous attention to detail, exceptional problem-solving acumen, and the autonomy to manage critical technical systems with minimal supervision.
Why this Role?
- Casual dress code
- Employee discounts in retail and cinemas
- Private health care
- Generous holiday entitlement of 30 days annual leave
- Flexible starting times
- Plus many more
Senior Technical Support Engineer in Derry employer: Inclusion IQ
This company stands out as an exceptional employer, offering a vibrant and supportive work culture in their Belfast hub, where teamwork and individual contributions are genuinely recognised. Employees benefit from a human-centric management approach that prioritises work-life balance and personal development, alongside opportunities for international travel and access to premium resources. Joining this ambitious team means being part of a fast-growing tech company that values your growth and well-being while you tackle meaningful challenges in technical support.
