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For Companies At a Glance
- Tasks: Manage customer queries, resolve issues, and support the Transport/Warehouse team.
- Company: Join a multi-award-winning family-run business leading in Green Energy Solutions.
- Benefits: Enjoy employee discounts, additional leave, matched pension contributions, and free onsite parking.
- Why this job: Be part of a supportive team focused on renewable energy and employee growth.
- Qualifications: 2+ years in administration and B2B customer service, strong Excel skills required.
- Other info: Monday to Friday role with opportunities for certified training courses.
The predicted salary is between 20800 - 22400 £ per year.
Inclusion IQ is delighted to be supporting our multi-award-winning client as they are continuously growing their services within the Transport Industry. This opportunity invites you to work as a valued team member within an innovative company dedicated to creating Green Energy Solutions.
The successful applicant will join this multi-award-winning family-run business who are at the forefront of driving renewable energy for the future. They have been operating for over 50 years and are thriving financially. There are ample opportunities for growth and development within the team as they maintain a high standard of staff retention. They are dedicated to building and maintaining strong relationships with employees and clients.
Are you looking for a supportive and inclusive working environment to work as a Transport Administrator? Look no further as this is a fantastic dynamic team to join.
The Role
This role will require a professional individual who has strong administration skills, is highly organised, customer-focused and has great attention to detail. You will be required to undertake the following day-to-day duties:
- Logging & ensuring all daily customer queries received via telephone & email are managed and actioned as appropriate
- Ensure any issues impacting customer shipments are reported to the relevant customer teams and tracked through to resolution.
- Action customer complaints received and ensure a full resolution is made to the satisfaction of the customer.
- Participating in customer projects.
- Managing any driver or delivery issues that may develop during shift.
- Undertake general administration duties supporting the Transport / Warehouse department. Ensuring correct paperwork and POD's (Proof of Delivery) are issued and returned.
The Person
- Minimum of 2 years experience working in a busy professional administration role.
- Minimum of 2 years experience dealing with B2B customers.
- Strong administration & organisational skills.
- Proven experience with Excel for data management and reporting.
- Demonstrable experience with Proof of Delivery (POD) processes.
- Able to deal tactfully with a wide variety of people.
- Strong IT systems experience including a sound knowledge in Microsoft applications.
Why This Role?
- Monday to Friday
- Company Events
- Employee discounts
- Additional Annual Leave for each year of service
- Matched employee/employer pension contribution.
- Life & death in service insurance.
- Certified Training Courses.
- Additional Company Benefits
- Free Onsite Parking
Transport Administration employer: Inclusion IQ LTD
Contact Detail:
Inclusion IQ LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administration
✨Tip Number 1
Familiarise yourself with the transport and logistics industry, especially focusing on green energy solutions. Understanding the company's mission and values will help you align your responses during interviews and demonstrate your genuine interest in their work.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer queries or complaints in previous roles. This will show that you can handle the day-to-day responsibilities of a Transport Administrator effectively.
✨Tip Number 3
Brush up on your Excel skills, particularly in data management and reporting. Being able to showcase your proficiency in this area during discussions can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the transport and logistics sector, especially those involved in renewable energy. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Transport Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. Emphasise your skills in managing B2B relationships and your proficiency with Excel and Proof of Delivery processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the transport industry and green energy solutions. Mention specific examples from your past roles that demonstrate your organisational skills and attention to detail.
Highlight Relevant Experience: In your application, clearly outline your previous roles that align with the responsibilities mentioned in the job description. Focus on your ability to handle customer queries and manage administrative tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Inclusion IQ LTD
✨Showcase Your Administration Skills
Make sure to highlight your strong administration skills during the interview. Prepare examples from your previous roles where you successfully managed customer queries or handled complex data management tasks, especially using Excel.
✨Demonstrate Customer Focus
Since the role requires dealing with B2B customers, be ready to discuss how you've effectively resolved customer complaints in the past. Share specific instances where your actions led to customer satisfaction and retention.
✨Familiarise Yourself with POD Processes
As the job involves managing Proof of Delivery (POD) processes, brush up on your knowledge of these procedures. Be prepared to explain how you have previously ensured accurate documentation and tracking of deliveries.
✨Emphasise Teamwork and Communication
This role is part of a dynamic team, so it's important to convey your ability to work collaboratively. Share experiences where you successfully communicated with colleagues or other departments to resolve issues or improve processes.
