Homeless Healthcare Co-Ordinator

Location: Charles Berry House, 45 East Bond Street, Leicester, LE1 4SX

Contract: Fixed term, 6 months

Working pattern: Full-time

Job summary

Inclusion Healthcare is looking for a compassionate and proactive Homeless Healthcare Co-ordinator to join an exciting new 6 month pilot project aimed at improving health outcomes for people experiencing homelessness, rough sleeping, substance misuse, mental health challenges and multiple disadvantage.

Working across healthcare, housing, social care and voluntary sector services, you will help some of Leicester's most vulnerable residents access the support they need, reduce barriers to healthcare, and improve engagement with services.

Key Responsibilities

• Coordinate care and support for people experiencing homelessness and complex health and social needs.
• Build strong relationships with patients and partner agencies to improve engagement with healthcare and support services.
• Work closely with primary care, hospitals, mental health services, housing providers, social care and voluntary sector organisations.
• Support high-frequency users of urgent and emergency care to access appropriate community-based services.
• Undertake outreach work, home visits and community-based interventions, including supporting nurse-led clinics.
• Provide compassionate, trauma-informed support and advocacy, helping patients overcome barriers to accessing care.
• Facilitate referrals and signposting to health, housing, substance misuse and other support services.
• Participate in multidisciplinary team meetings and contribute to integrated care planning.
• Maintain accurate patient records and care plans using SystmOne.
• Collect and record data to demonstrate the outcomes and impact of the pilot programme.
• Act as a key point of contact for patients and partner organisations, promoting collaborative working across services.

About us

Inclusion Healthcare is a specialist primary care service supporting people experiencing homelessness, vulnerability and social exclusion across Leicester. Our dedicated multidisciplinary team is committed to reducing health inequalities through compassionate, person-centred care.

We offer a supportive, inclusive and collaborative working environment where staff are valued, encouraged to develop professionally and empowered to make a real difference. Working closely with NHS, local authority and voluntary sector partners, we deliver innovative services that improve outcomes for some of the city's most vulnerable residents.

Joining Inclusion Healthcare is an opportunity to be part of a friendly, values-driven organisation that is passionate about inclusion, partnership working and positive change.

Essential skills

• Excellent verbal, written and interpersonal communication skills.
• Strong organisational, time management and administrative skills.
• Good IT skills, including use of Microsoft Office and electronic record systems.
• Ability to build trusting relationships with people who may be reluctant to engage with services.
• Ability to work using trauma-informed, person-centred and strengths-based approaches.
• Knowledge of mental health conditions, substance misuse and dual diagnosis.
• Understanding of safeguarding legislation and procedures for adults at risk.
• Ability to maintain accurate records and manage confidential information.
• Ability to work independently and as part of a multidisciplinary team.

Desirable skills

• Knowledge of SystmOne and other NHS clinical systems.
• Understanding of the Leicester health, social care and homelessness support network.
• Knowledge of housing, welfare benefits and community support services.
• Understanding of inclusion health principles and health inequalities.
• Experience of contributing to audits, service evaluations or pilot projects.

Other requirements

• Full UK driving licence.
• Access to a vehicle insured for business use.
• Willingness to travel across Leicester and work in community settings, hospitals and partner organisations.
• Enhanced DBS clearance.

Essential experience

• Experience of working within healthcare, inclusion health, homelessness services, substance misuse services, or other services supporting vulnerable adults.
• Experience of working with individuals experiencing homelessness and/or multiple disadvantage.
• Experience of case managing individuals with complex needs and low engagement.
• Experience of undertaking risk assessments and risk management.
• Experience of assessing needs and developing personalised support plans.
• Experience of working collaboratively with statutory, voluntary and community sector organisations.

Qualifications

• Essential: GCSE Grade C/4 or above in English and Maths (or equivalent).
• Desirable: Professional qualification in Nursing, Social Work, Occupational Therapy, Substance Misuse, Health and Social Care, or a related field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For questions about the job, contact:

HR Department, llricb-lc.inclusionhealthcare.hr@nhs.net

Inclusion Healthcare CIC's privacy notice is available on request.

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