At a Glance
- Tasks: Help banks improve their digital services for small businesses through research and insights.
- Company: Join Curinos, a leader in financial data analytics with a remote-friendly culture.
- Benefits: Enjoy flexible working, unlimited leave, and a range of health and lifestyle perks.
- Other info: Collaborative environment with opportunities for networking and professional growth.
- Why this job: Make a real impact on small business banking while developing your career in finance.
- Qualifications: Experience in market research or customer insights is a plus; strong analytical skills required.
The predicted salary is between 54000 - 66000 £ per year.
- Associate, Digital Banking - Small Business
- Full Time London, England, GB
Curinos empowers financial institutions to put customers at the center of every decision.
Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work.
The result: confident decisions, stronger customer relationships, and lasting, profitable growth.
Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London.
This role is open to remote/hybrid candidates based in the UK and able to travel as needed.
Job Description
This role is focused on our Small Business banking digital experience benchmarking product, which helps financial services clients understand how their digital platforms compare to peers and fintechs across a broad range of features and functionalities.
Working with leading banks across the UK, you will evaluate banking experiences, identify trends, and provide strategic insight that helps senior leaders and digital product owners make informed business decisions about how they should transform their small business experiences and the investment priorities for digital development.
Leveraging Curinos' unique access to proprietary comprehensive experience data covering UK small business digital banking onboarding and servicing journeys, you will translate client business needs into insight and actionable recommendations that support client business performance and growth goals.
As an Associate, you will be working with a portfolio of highly regarded financial services brands, develop deep knowledge of the small business banking market, and deliver experience benchmarking insights to senior stakeholders across the industry.
Responsibilities
- Managing end-to-end delivery of benchmarking and research programs for leading financial services clients related to the proprietary data intelligence platform
- Collecting, validating, and analyzing experience and qualitative data working with mystery shopping panelists and bank account experiences for ad hoc research programs
- Utilizing proprietary benchmarking datasets to identify market trends, capability gaps, competitive dynamics, and key business drivers
- Developing clear, data-driven recommendations and strategic insights tailored to individual client needs
- Maintaining strong relationships with banking and financial services clients, supporting trusted advisor relationships and providing subject matter expertise
- Supporting and delivering client presentations, executive reports, and strategic recommendations to senior stakeholders
- Maintaining expertise in small business banking trends, customer behaviors, competitive developments, and regulatory changes
- Building knowledge and understanding of wider digital banking developments and trends by collaborating with other subject matter experts and programs in the digital team
- Collaborating with internal teams to enhance the proprietary benchmarking platform, methodologies, and client deliverables
- Identifying opportunities to expand client relationships and deliver additional value through Curinos products and services
- Developing a strong understanding of client business models, strategic priorities, and market challenges to provide meaningful consultative support
- Supporting thought leadership initiatives and market insight development within the small business banking sector
- Desired Skills & Expertise
- Experience in market research, consulting, digital or user experience, customer insights, or a similar client-facing environment.
- Experience conducting research involving small businesses and/or small business banking is strongly preferred.
- Experience working in roles such as Senior Research Executive, Research Manager, Associate Director, Consultant, or similar positions is highly desirable.
- Proven ability to gather, interpret, and analyze user experience or journey data and translate findings into clear business recommendations
- Ability to flex between qualitative and quantitative data skills and research
- Strong visual analytical skills with proficiency in Microsoft Power Point, with design skills as an advantage
- Ability to manage multiple projects simultaneously while working independently and meeting strict deadlines.
- Confident communicator and presenter providing recommendations to clients or senior stakeholders.
- Experience in providing support for commercial growth in producing client briefs and proposals
- Success in This Role
Successful candidates will have the opportunity to
- Work directly with major UK banking institutions and their Small Business Banking teams
- Develop expertise in an area of strategic importance within financial services
- Gain exposure to senior leaders and decision-makers across the banking industry
- Move beyond traditional research delivery into a true advisory role
- Build a long-term career within a growing, collaborative, and data-driven organization
Why work at Curinos?
- Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
- Flexible working options, including home working and flexible hours options, depending on role requirements
- Unlimited annual leave, volunteering days and a day off for your birthday
- Learning and development tools to support your career growth
- Work alongside industry-leading Subject Matter Experts and specialist products
- Regular social events and networking opportunities
- Collaborative and supportive culture
- Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
- Clear career progression opportunities and a strong commitment to internal promotion
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Associate, Digital Banking - Small Business employer: Including Inclusion, LLC
Curinos is an exceptional employer that prioritises employee well-being and professional growth, offering competitive benefits such as unlimited annual leave and flexible working options. With a collaborative culture and opportunities to work with leading financial institutions in London, employees can develop their expertise while contributing to meaningful projects that shape the future of small business banking. The commitment to internal promotion and continuous learning ensures that every team member can thrive in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Digital Banking - Small Business
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Including Inclusion, LLC. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Associate, Digital Banking - Small Business
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Including Inclusion, LLC.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Including Inclusion, LLC's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Including Inclusion, LLC
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Including Inclusion, LLC.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Including Inclusion, LLC will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Including Inclusion, LLC employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
