HR Operations Manager in Glasgow

Hello, we are includem. We are a Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support. Our model of support is based upon building solid relationships of trust. Through this approach, we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 140 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives and inspire a more hopeful future for young people, their families, and communities.

What does the role involve? We are keen to find an HR Operations Manager with breadth and depth of HR experience who can take forward includem’s mission and principles. With an awareness of the complexity of the third sector and the HR challenges we face, you will bring a solutions-focussed, collaborative approach to the role. This is a varied and hands-on position.

Through your business partnering skills, you will provide advice and coaching to line managers; and lead effective employee relations, efficient HR Admin support, and change projects, including HR Systems development. You will be responsible for implementing new approaches and methods of delivery to recruitment, KPI reporting and case management, focusing on meeting the needs of includem.

An integral part of the Senior Management Team, you will lead on the development of the HR Strategy, will be excited to take the lead on change-management tasks and be able to demonstrate that such challenges will not phase you. You will work within a small team with direct line management responsibility for an HR Adviser and HR Assistant, and will report to the Director of Services and Development.

Essential Criteria

• CIPD membership or equivalent substantial HR experience as Snr HR Advisor/HR Business Partner.
• Excellent knowledge and understanding of Employment Law.
• Proven skills in influencing, communication and working collaboratively with internal and external colleagues, building professional networks to enhance organisational profile.
• Able to evidence personal drive, innovation, confidence, and commitment to engage others, especially in change management initiatives.
• Able to work independently and ensure the achievement of agreed departmental objectives.
• Resilient with flexibility and adaptability and ability to self-manage and work on own initiative.
• Understands the need to maximise people resources efficiently and effectively to meet the needs of people who use includem services and their families/carers.
• Experienced in dealing with complex employee relations cases e.g. TUPE.
• Interest and proven ability in report writing, policy and procedure reviews and summarising detailed information.
• Committed to continuous professional development.

Desirable Criteria

• Knowledge of the Scottish Social Services Council (SSSC) and Disclosure Scotland (PVGs, Disclosures).
• Experience of working in the social care/third sector.

We value our staff and employee benefits include:

• A full and robust training and induction programme.
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays.
• Enhanced Employer Pension Contributions.
• Free Confidential Employee Counselling Service.
• Free Vehicle Breakdown Cover.
• Company Mobile Phone and Laptop.
• Scottish Council for Voluntary Organisations Credit Union.
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance.
• Flexible and agile working and Family friendly policies.

If you would like more information regarding this role, please contact John Singleton, Interim HR Manager for an informal chat, contact details on our website. You can find more information and instructions on how to apply on the Includem website by selecting the s1jobs apply button. The closing date for applications is 22nd April 2026 at midnight.