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- Tasks: Support young people and families in crisis, providing tailored assistance and guidance.
- Company: Join Includem, a passionate organisation dedicated to making a difference.
- Benefits: Competitive salary, travel expenses covered, and opportunities for professional growth.
- Why this job: Make a real impact in the lives of young people while developing your skills.
- Qualifications: Experience in support work and a UK driving licence required.
- Other info: Dynamic role with 24/7 support, offering valuable community engagement.
The predicted salary is between 28594 - 28594 £ per year.
Team: includem RESPONSE
Location: Various (Aberdeen, Dundee, Fife, Stirling and Glasgow)
Hours: 37 hours
Contract: Temporary
Salary: £28,594 p/a 10% overnight enhancement
As a Community Young Person and Family Support Worker (Crisis Response), you will be required to travel Scotland-wide, with potential overnight stays away from home, with expenses paid. To continue our existing well-established service and support a Pilot project (Alternative to Policy Custody), we are looking for a keen, enthusiastic individual who has an interest in helping children, young people and their families. This new pilot will be supporting young people away from police involvement and working alongside our bespoke young person and family support service.
Are you able to stay calm under pressure? Do you have these qualities? Then we have a job for you.
Purpose & Context of Role
The postholder will manage their own caseload, ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support. You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through the use of line managers, colleagues and organisational tools, processes, policies and procedures.
Service Delivery
- To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
- To be available for young people and families at critical times.
- To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning.
- To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
- To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
- To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7.
- To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making.
People
- To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately.
- To demonstrate professional resilience when providing support with sensitive or challenging issues.
- To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes.
- To establish mutually trusting, open and non-judgemental relationships with young people and their families.
- To encourage and lead collaborative teamwork to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources.
- Offer support to young people within their own communities and support them to access resources locally.
- To respect and value the contribution of wider stakeholders and the delivery of Includem services.
- Where opportunity allows experience of directing, supporting Sessional staff.
- Any other duties as designated by your line manager.
Influence
- To build relationships with Local Authorities with varying demands and priorities.
- To ensure young people and families are empowered to make informed choices.
- To support young people and families to effectively communicate with others.
- To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
- To reflect on practice, share learning and promote continuous practice improvement within a team setting.
- To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience.
- To role model appropriate practice standards and professional boundaries to others.
- To ensure a high-quality service is delivered to young people and families.
- Demonstrate understanding of your impact on people and how they might see you.
- To develop partnership working within communities.
Resources
- To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
- Able and willing to travel anywhere in Scotland to respond to needs from Local Authorities, including overnight stays away from home.
- To maintain and produce accurate and timely records and reports.
- To ensure support is delivered in line with Includem’s Policies, Procedures, SSSC Codes of Practice & National Guidelines.
Quality Assurance
- To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively.
- To actively participate in formal supervision and continuous professional development.
- To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people.
- To generate creative and new solutions to issues faced by young people and families.
A UK driving license is an essential requirement for the role.
To apply, send your CV and covering letter to our recruitment team by selecting the s1jobs apply button.
Closing date: Sunday 12th April 2026
Group interview: Monday 20th April 2026
Individual interview: Tuesday 28th April 2026
Community Young Person and Family Support Worker (Crisis Response) in Glasgow employer: Includem
Contact Detail:
Includem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Young Person and Family Support Worker (Crisis Response) in Glasgow
✨Tip Number 1
Get to know the company! Research includem and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to crisis management and support work. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Show your passion! During interviews, share personal stories or experiences that highlight your commitment to helping young people and families. Authenticity goes a long way in making a connection.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Community Young Person and Family Support Worker (Crisis Response) in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting young people and families shine through. We want to see your genuine interest in making a difference, so share any relevant experiences or motivations that drive you.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the Community Young Person and Family Support Worker role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your CV and cover letter directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Includem
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Community Young Person and Family Support Worker. Familiarise yourself with the GIRFEC principles and how they apply to supporting young people and families. This will help you articulate your understanding and show your genuine interest in the role.
✨Showcase Your Crisis Management Skills
Given the nature of this position, be prepared to discuss specific examples of how you've handled crisis situations in the past. Think about times when you stayed calm under pressure and how you managed to support individuals effectively. This will demonstrate your ability to thrive in challenging environments.
✨Emphasise Relationship Building
This role is all about building trusting relationships with young people and their families. Be ready to share your experiences in establishing rapport and how you’ve used a strengths-based approach to empower others. Highlight any collaborative work you've done with teams or community resources.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that show your enthusiasm for the role and the organisation. Ask about their approach to crisis management or how they measure success in supporting young people. This not only shows your interest but also helps you gauge if the role is the right fit for you.