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For Companies At a Glance
- Tasks: Lead IT operations, manage teams, and ensure secure, reliable systems.
- Company: Dynamic firm in Northampton with a focus on innovation.
- Benefits: Competitive salary of £55K and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in IT operations.
- Qualifications: Experience in IT infrastructure, project management, and team leadership.
- Other info: Exciting projects and a collaborative environment await you!
The predicted salary is between 46200 - 63800 £ per year.
We have an exciting opportunity for an IT Operations Manager to join our IT Department in Northampton.
Job Purpose
The IT Operations Manager is responsible for overseeing the day-to-day operations of the firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.
Duties and Responsibilities
- Support the IT Director with the implementation of the firm's IT and AI & Innovation Strategies.
- Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
- Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
- Manage, maintain and optimise the firm's on-premises and cloud-based infrastructure.
- Oversee backup and system security operations in accordance with the firm's policies.
- Participate in internal and external audits, including ISO27001 and ISO22301.
- Manage the Cyber Essential Plus accreditation renewals.
- Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
- Identify and manage operational risks.
- Manage information technology projects ensuring project deadlines are adhered to.
- Provide hands-on support and participate in the out-of-hours support rota as required.
- Provide support and guidance to stakeholders via help desk.
- Assist the IT Director with the management of IT vendors, contracts, and software licenses.
- Develop IT best practice guides and procedures.
- Prepare monthly management reports of team/service activities, tasks, and operational metrics.
Technical Competencies
- Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office.
- Strong technical knowledge of network and server operating systems.
- Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting.
- Proven experience in IT infrastructure planning, development, and operations.
- Proven experience in server virtualisation and Cloud-based Infrastructure.
- Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response.
- Strong understanding of project management principles and practices.
- Strong understanding of Helpdesk and Customer Relations Support systems.
- Strong understanding of Data Security and Cyber Security basics.
IT Operations Manager in Northampton employer: Incite Insight
Contact Detail:
Incite Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Northampton
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. It's all about making connections and getting your name out there. You never know who might be looking for an IT Operations Manager just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your expertise in IT infrastructure and cloud-based solutions. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by researching the company’s IT strategies and recent projects. Tailor your responses to highlight how your experience aligns with their goals, especially around innovation and security. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that IT Operations Manager role!
We think you need these skills to ace IT Operations Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with IT infrastructure, team management, and any relevant certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our IT Department. Be sure to mention any specific projects or achievements that relate to the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical competencies, especially with Microsoft 365, server virtualisation, and data security. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Incite Insight
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, server operating systems, and cloud infrastructure. Be ready to discuss your hands-on experience with these technologies and how you've applied them in previous roles.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Prepare examples of how you've managed teams in the past, focusing on performance assessments and training. Highlight any successful projects where you collaborated with others to drive innovation.
✨Understand the Business Side
Familiarise yourself with the company's IT and AI strategies. Be prepared to discuss how you can support these initiatives and manage budgets effectively. Showing that you understand the business impact of IT operations will set you apart.
✨Prepare for Scenario Questions
Expect questions about troubleshooting and risk management. Think of specific scenarios where you've had to resolve issues or manage operational risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
