At a Glance
- Tasks: Lead major incidents and restore critical services while collaborating with technical teams.
- Company: Join a well-established organisation with a high-performing IT operations team.
- Benefits: Competitive day rate, potential for contract extension, and immediate interview availability.
- Other info: Flexible working with opportunities for continual service improvement.
- Why this job: Make a real impact in service performance and enhance your Major Incident Management skills.
- Qualifications: 5+ years of experience in Major Incident Management and strong ITIL knowledge.
The predicted salary is between 45000 - 50000 £ per year.
Keep Critical Services Running When It Matters Most
At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively.
We're working with a well-established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team.
If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference to service performance, this could be an excellent opportunity.
What you'll be doing
You’ll take ownership of high-impact service incidents from the moment they are identified through to full service restoration.
Working alongside technical specialists, suppliers and business stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome.
Alongside major incident management, you’ll contribute to the wider Service Management function by supporting Change, Problem and Continual Service Improvement activities.
Your experience and judgement will help minimise operational risk while identifying opportunities to improve processes and service resilience.
What we're looking for
You’ll already have experience managing business-critical IT incidents within a complex operational environment and be comfortable coordinating multiple technical teams during periods of high pressure.
We’re particularly interested in people who can demonstrate
- Previous Major Incident Management experience within an enterprise IT environment.
- A strong understanding of ITIL Service Management principles.
- Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level.
- Experience of using Service Now or another enterprise ITSM platform.
- A calm, organised approach with excellent decision-making skills.
- Flexibility to support an operational shift or on-call rota where required.
- What's on offer
- Berkshire location
- Initial contract with the potential for extension
- Competitive day rate (Inside IR35)
- Opportunity to work within a collaborative, high-performing IT operations team
- Immediate interview availability
I'm looking for someone with at least 5 years of experience doing this sort of role, if that is you and you can work near Reading for at least two days every week then this could be for you.
It needs someone with strong technical understanding, a person who lives and breaths ITIL (at least V3) and is happy documenting it.
Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement would be fab.
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Major Incident Manager | Berkshire | Contract £285 per day in Reading employer: Incite-Insight.co.uk
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StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager | Berkshire | Contract £285 per day in Reading
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Incite-Insight.co.uk that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Major Incident Manager | Berkshire | Contract £285 per day in Reading
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Incite-Insight.co.uk, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Incite-Insight.co.uk can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Incite-Insight.co.uk will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Incite-Insight.co.uk
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Incite-Insight.co.uk. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Incite-Insight.co.uk.
