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- Tasks: Manage reservations and sales for vibrant venues, ensuring exceptional guest experiences.
- Company: Join Incipio, a company that curates beautiful spaces for unforgettable times.
- Benefits: Enjoy health insurance, gym discounts, free therapy, and exciting incentive trips.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and restaurant booking platforms is a plus.
- Other info: Great career growth opportunities with a fun, supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are hiring a Sales and Reservations Executive to manage the reservations for 2 of our venues! As a Sales and Reservation Executive, you’ll be responsible for supporting the smooth and efficient running of the reservations and sales function of the business.
You will be responsible for responding to reservation enquiries via telephone and email, communicating with the venue regarding bookings, cancellations and special requests, and providing exceptional service to all guests you come into contact with.
What you’ll be doing:
- Efficiently respond to reservation enquiries via telephone and email.
- Ensure all group telephone calls are managed politely and efficiently, ascertaining, and accurately meeting the caller's needs.
- Manage booking cancellations and reconfirmations.
- Work and co-operate with colleagues to always enhance the guest experience.
- Follow the correct procedure for confirming bookings, including deposits, card details, pre-orders of food and drink, issuing terms and conditions.
- Provide accurate information regarding venue product offering (menus, packages, terms, and conditions) to best inform the guest and guide them to a suitable package, upselling at all points.
- Understand that the guest experience begins at enquiry and ensure all guests are dealt with in line with service standards of Incipio Group’s policies and procedures.
- Have key knowledge of the products available, events being advertised and how to accommodate dietary requirements.
Proactive Sales:
- Support the Sales & Reservations Manager and wider team with proactive sales initiatives.
- Call potential guests through warm leads from our website.
- Always go the extra mile and ensure we use our insight to produce more sales.
- Take and process orders in an accurate manner.
- Manage call backs and potential sales.
- Identify and communicate all sales leads of large bookings to the Group Sales & Reservations Manager.
- Be motivated and proven to maximise selling opportunities by adding guest value at every opportunity, promoting the venue facilities.
- Conduct local business outreach programs, proactively contacting local businesses to invite them into the venues.
- Maximise and grow the pre-booked sales of the venue through pro-active methods and the conversion of incoming enquiries.
- Co-operate with other departments to create an exceptional guest experience and build strong, comprehensive sales programs.
- Develop relationships with local clients, guests and direct to ensure a strong base of new and regular repeat business.
- Ensure that cross-selling is implemented to maximise sales opportunities for the group.
- Achieve your inbound and outbound sales targets.
Communication:
- Resolve guest issues quickly and decisively.
- Collaborate with General Managers and on-site management teams including Head Chefs to ensure that you have a full understanding of venue requirements.
What’ll make you a great fit:
- Previous experience working with restaurant booking platforms such as Design My Night & Open Table.
- Experience working in hospitality, with large pre-orders and private dining.
- Outstanding attention to detail.
- Excellent leadership skills, and the ability to motivate others.
- Strong financial awareness and commercial acumen.
- Strong communication skills.
- Great enthusiasm with a can-do attitude.
BENEFITS + BEST BITS:
- Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio.
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus.
- 70% of our management teams are people we have progressed internally.
- Career development + opportunity to grow and expand in this role as the business expands.
- Company awards to celebrate team and regular events.
- Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Length in service; earn additional holiday after 2 years continuous service.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all of our venues.
Sales & Reservations Executive employer: Incipio Group
Contact Detail:
Incipio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Incipio's venues and their vibe. This way, you can show off your knowledge and passion for what they do, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling reservations and guest inquiries, being articulate and friendly is key. Try role-playing with a friend to nail down how you'd respond to different scenarios.
✨Tip Number 3
Show your sales savvy! Think of ways you can upsell or enhance the guest experience during your interview. Bring examples of how you've successfully done this in the past to impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Incipio family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales & Reservations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of enthusiasm and a friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Sales & Reservations Executive role. Highlight your relevant experience in hospitality and any specific skills that match the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Incipio.
How to prepare for a job interview at Incipio Group
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with the venues you'll be managing reservations for. Understand their menus, packages, and any special events they might have. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves a lot of communication with guests and colleagues, practice how you articulate your thoughts. You could even role-play common scenarios, like handling a reservation enquiry or resolving a guest issue. This will help you feel more prepared and relaxed during the actual interview.
✨Show Off Your Sales Savvy
Be ready to discuss your previous sales experiences and how you’ve successfully upsold products or services in the past. Think of specific examples where you went the extra mile to enhance a guest's experience. This will demonstrate your proactive sales mindset, which is crucial for this position.
✨Emphasise Teamwork and Collaboration
The job requires working closely with various departments, so highlight your ability to collaborate effectively. Share examples of how you’ve worked as part of a team in previous roles, especially in hospitality settings. This will show that you understand the importance of teamwork in creating exceptional guest experiences.
