At a Glance
- Tasks: Lead a vibrant wine bar and restaurant, ensuring exceptional guest experiences and team development.
- Company: Incipio, a dynamic hospitality group focused on unique dining experiences.
- Benefits: Health insurance, gym discounts, free therapy, and exciting career growth opportunities.
- Other info: Embrace inclusivity and individuality in a supportive work environment.
- Why this job: Join a passionate team and create memorable moments in a stunning rooftop setting.
- Qualifications: Experience in premium restaurants or wine bars, with a WSET Level 2 or above.
The predicted salary is between 35000 - 45000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.
The Role
As Deputy General Manager, you’ll be key to the running and success of Lillie’s, from guest journey & team training to owning and managing the P&L.
We Expect You To
- Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You’ll Be
- A proven leader with experience in either a premium restaurant or wine bar.
- Someone who loves intimate dining experiences and individual, unique, guest experience and interactions.
- Energy, passion, and resilience – you lead by example and thrive under pressure.
- A structured mindset – setting clear expectations and empowering your team.
- Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Knowledge of British produce, champagne & wine desirable.
- Fun! Capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits
- Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Incipio & Inclusivity
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Deputy General Manager - New Opening Wine Bar & Restaurant in London employer: Incipio Group
Incipio is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality and guest experiences. As the Deputy General Manager at Lillie’s, you will enjoy a range of benefits including a comprehensive Vitality Package, exciting career development opportunities, and unique incentive trips, all while working in a stunning location with expansive views across West London. Join us to be part of a team that values individuality and empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - New Opening Wine Bar & Restaurant in London
✨Tip Number 1
Get to know the venue! Before your interview, visit Lillie’s if you can. Experience the atmosphere, try some food and wine, and chat with the staff. This will give you a real feel for the place and help you connect during your conversation.
✨Tip Number 2
Show off your passion! When you’re chatting with the hiring team, let your love for hospitality shine through. Share stories about how you’ve created memorable experiences for guests in the past. They want to see that you’re genuinely excited about the role!
✨Tip Number 3
Be ready to discuss KPIs! Since this role involves managing financials and guest experiences, come prepared with examples of how you’ve successfully met or exceeded targets in previous positions. It’ll show you’re serious about driving success at Lillie’s.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team culture, training opportunities, and how they celebrate successes. This not only helps you gauge if it’s the right fit for you but also demonstrates your enthusiasm for being part of their journey.
We think you need these skills to ace Deputy General Manager - New Opening Wine Bar & Restaurant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences, especially in fresh produce restaurants and wine bars.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Deputy General Manager role. Highlight your leadership experience, knowledge of British produce, and any relevant qualifications like WSET Level 2 or above.
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your written application. Share what makes you unique and how you can contribute to our vibrant culture at Lillie’s.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Incipio Group
✨Know Your Wine and Food
Brush up on your knowledge of British produce, sparkling wines, and seasonal cooking. Be ready to discuss how you can elevate the guest experience through your passion for food and drink. This will show that you’re not just a manager but someone who truly understands and appreciates the offerings.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in previous roles. Discuss specific instances where you’ve coached or mentored staff to improve their performance. This will demonstrate your ability to lead with a big heart and a focus on people development, which is crucial for the Deputy General Manager role.
✨Communicate with Impact
Practice clear and effective communication techniques. Think about how you can convey the bigger picture to your team while also addressing venue-specific details. Being able to articulate your vision and expectations will highlight your structured mindset and leadership qualities.
✨Embrace Challenges and Adaptability
Be prepared to discuss how you've thrived in changing environments. Share examples of challenges you've faced in the hospitality industry and how you adapted to ensure success. This will show that you have the curiosity and courage to innovate, which aligns perfectly with Incipio's values.
