Overview
Incipio curates beautiful spaces with vibrant atmospheres for great times. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce‑led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre‑theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration.
The Role
We are seeking an exceptional General Manager who brings both talent and heart to the role. Someone who is energised by creating elevated dining experiences in breathtaking surroundings, and who understands how to turn moments into memories for our guests. Our ideal candidate is an accomplished, confident leader commercially astute, guest‑obsessed, and committed to operational excellence. They empower and inspire their teams, foster a culture of accountability and growth, and bring a commanding yet approachable presence to the floor. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality.
As General Manager, you'll be at the forefront of Juno's success, driving operational and commercial excellence, leading a passionate team, and ensuring every guest leaves with a story to tell.
Expectations
- Lead a large team in a fast‑paced, premium venue, ensuring smooth and structured operations.
- Take full ownership – financials, people, compliance, and guest experience are yours to drive.
- Be disruptive – challenge the norm, ask questions, and push boundaries.
- Develop and empower your management team to lead with structure, confidence, and independence.
- Obsess over service standards – delivering nothing short of excellence.
- Coach, mentor, and inspire – with a big heart and a focus on people development.
- Be commercially courageous – making calculated decisions that drive success.
- Ensure safety – of your guests, your team, and your venue at all times.
- Maintain compliance – actively promote completion of online training, daily/weekly checks and best practices.
- Adapt and evolve – embrace challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention.
- Always take the time to review and follow up.
Who You'll Be
- An accomplished leader with a track record of driving excellence in elevated, food‑focused venues.
- Strong business acumen – confident in managing financials, budgets, and targets.
- Extensive experience managing relationships and operational interfaces within major developments with a strong understanding of how large, multi‑stakeholder estates function as well as maintaining relationships with Landlord & local authorities.
- A people‑first mentality – caring deeply about the team's growth and well‑being, championing an inclusive culture.
- Energy, passion, and resilience – leading by example and thriving under pressure.
- A structured mindset – setting clear expectations and empowering the team.
- Obsessed with communication – constantly speaking to the team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the company's success.
- Curiosity and courage – always questioning, improving, and innovating.
- Fun – doesn’t take themselves too seriously and understands that hospitality is all about personality & heart.
Benefits
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Great bonus potential.
- Self Space: Free Therapy through Self Space.
- Accessibility to anyone who works for Incipio.
- Career development, with opportunities to grow and expand in this role as the business grows.
- Company awards and events.
- Sickness & Compassionate Pay.
- Trips award – Wine trips to Portugal and Ski trips to France.
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service – earn additional holiday after 2 years continuous service.
Inclusion & Diversity
Incipio & Inclusivity – We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
