The Role:
As Deputy General Manager, you'll be key to the running and success of your venue.
Our Deputy General Managers are pro‑active, insightful, commercial leaders for their venues.
You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To:
- Have experience in high volume restaurants, understanding how to manage a dining room from table turns to elevated guest experience.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused, shifts – managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards – delivering nothing short of excellence.
- Coach, mentor, and inspire – with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety – of your guests, your team, and your venue at all times.
- Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices.
- Adapt and evolve – embrace challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You’ll Be:
- A proven leader with experience in a high volume restaurants.
- Energy, passion, and resilience – you lead by example and thrive under pressure.
- A structured mindset – setting clear expectations and empowering your team.
- Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Knowledge of Italian culture, dining and wine.
Benefits & Best Bits
- Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards
- Bonus potential based on your KPI performance
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows
- Bonus capacity paid annually
- Company awards and events
- Sickness & Compassionate Pay
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France)
- Enhanced Maternity, Paternity and Adoption leave
- Incipio FC + Seasonal Socials
- 50% discount for food and drink in all our venues
- Length in service; earn additional holiday after 2 years continuous service
Incipio & Inclusivity
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
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Deputy General Manager in City of Westminster employer: Incipio Group
Incipio is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for passionate Pizza Chefs eager to create authentic Neapolitan pizzas. With a strong focus on employee growth through our chef development programme, we offer numerous opportunities for career progression, alongside unique benefits such as incentive trips and a supportive environment that celebrates individuality. Join us in a guest-facing kitchen where your culinary skills will shine and your contributions are valued.
