At a Glance
- Tasks: Ensure guest safety and support vulnerable individuals during peak shifts.
- Company: Join Incipio Group, a vibrant and inclusive workplace.
- Benefits: Competitive pay, career growth, mental health support, and fun team events.
- Other info: Flexible part-time hours with opportunities for internal promotions.
- Why this job: Make a real difference in people's nights out while developing your skills.
- Qualifications: Empathy, communication skills, and experience in late-night venues preferred.
The predicted salary is between 15 - 15 £ per hour.
Part Time Welfare Officer - 16 hours per week. .
The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all. . guests and team are safe.
This includes ensuring any vulnerable guests are looked after and supported,. . any intoxicated guests are safely escorted from the venue, identifying and reporting drug use,. . supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on. . all Safety Security and Licensing activities.. .
Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time.. .
They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue. .
Management where guests may be considered vulnerable.. .
You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready. to proactively contribute to your shift..
What you'll be getting up to
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability.
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends/ colleagues
- Limited access to phones/ internet to book transport
- Showing signs of distress
- Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support.
They should maintain good communication with the Manager on duty and SIA.
Door Team on any concerns throughout the shift.
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by. SIA Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds.
- Reunited with friends or colleagues.
- Offered water.
- Offered support in getting home (i. e. by booking a taxi, escorting them to local transport. links etc).
- Able to leave the venue without risk of personal injury.
- Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security. during the dispersal period, monitoring guests as they leave the premises and offering support. to guests as required.
- Log all interventions of welfare in the 'Welfare Log' at the close of business.
This must include. the time, details of the support offered and the resolution.
These must be checked by the. duty manager and cross referenced against all refusal of alcohol sales.
Who You Will Be
- Caring and empathetic.
- A great communicator.
- Have a calm head in what can be overwhelming situations.
- Someone with experience within late night bars/ venues as either an operator or security.
- Strong spatial awareness.
- Friendly, approachable and helpful.
- Able to multi task.
- Be extremely reliable, trustworthy and integral.
You must be
- First-aid trained.
- Conflict Management Trained.
We will provide
- Radio and ear piece.
- High Visibility vest with 'Welfare Officer' on the reverse.
- Map of Canary Wharf and awareness of local transport links.
- Access to a fully stocked first aid kit in the 'welfare space'.
- Access to PET water bottles in the 'welfare space'.
- Access to site phone to support ordering Taxis.
- Access to local taxi contact numbers.
- Welfare Log Book.
BENEFITS + BEST BITS.
- Tronc paid fairly and equally.
- 60% of our management teams have been promoted internally..
- Mental Maintenance: Therapy for free.
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus.
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows.
- Company awards to celebrate team and regular events.
- Incipio FC + Seasonal Socials.
- Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- 50% discount for food and drink in all Incipio venues.
- Award winning Learning & Development programmes.
- Sunday Times Best Places to Work Employer.
- Award winning Diversity Programme.
- Incipio & Inclusivity.
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams.
We welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you.
If you need any adjustments during the application process, just let us know. We've got you!
About Incipio Group Limited:
Bring yourself to work.. . We curate beautiful spaces with vibrant atmospheres for great times
Experience
Not required
Employment
Part-time
Salary
- from £15 hourly
- #J-18808-Ljbffr
Welfare Officer - The Palm House in London employer: Incipio Group Limited
Incipio is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for passionate chefs looking to thrive in a guest-facing kitchen. With a strong focus on employee development through our chef development programme, we offer numerous opportunities for career progression, alongside unique benefits such as mental health support, incentive trips, and a generous discount on food and drink across all venues. Join us to be part of a team that celebrates individuality while delivering authentic Italian cuisine with pride and energy.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer - The Palm House in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Incipio Group Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Welfare Officer - The Palm House in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Incipio Group Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Incipio Group Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Incipio Group Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Incipio Group Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Incipio Group Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
