At a Glance
- Tasks: Ensure guest safety and support during peak shifts in a vibrant venue.
- Company: Join Incipio, a company that curates beautiful spaces for great times.
- Benefits: Enjoy competitive pay, free therapy, referral bonuses, and career development opportunities.
- Other info: Be part of a diverse team that celebrates individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and creating a safe atmosphere.
- Qualifications: Experience in late-night venues, strong communication, and a caring attitude.
The predicted salary is between 30000 - 30000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
What You'll Be Getting Up To
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones/internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and/or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross-referenced against all refusal of alcohol sales.
Who You Will Be
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars/venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
Benefits & Best Bits
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space, accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
Equal Opportunities Employers
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Experience: Required
Employment: Part-time
Salary: £15 hourly
Welfare Officer in London employer: Incipio Group Limited
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. As a Welfare Officer, you will benefit from transparent TRONC payments, access to free therapy through Self Space, and numerous career development opportunities within a supportive environment. With regular team celebrations and a commitment to diversity, Incipio offers a rewarding workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit venues in person, introduce yourself, and express your interest in working as a Welfare Officer. Sometimes, showing up can lead to unexpected opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to welfare and safety in venues. Think about scenarios you might face and how you'd handle them. This will show you're ready for the role and understand its importance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Welfare Officer in London
Some tips for your application 🫡
Show Your Caring Side:As a Welfare Officer, empathy is key! Make sure your application highlights any experience you have in supporting others, especially in busy or stressful environments. We want to see how you can bring that caring attitude to our team.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences. We appreciate honesty and clarity, so don’t be afraid to show us who you are!
Tailor Your Application:Take a moment to read through the job description again and tailor your application to match. Highlight relevant experiences that align with the responsibilities of the Welfare Officer role. We love seeing candidates who take the time to connect their background to what we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Incipio Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welfare Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the Bar Team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Welfare Officer, being caring and empathetic is crucial. Prepare examples from your past experiences where you've supported vulnerable individuals or handled difficult situations. This will highlight your ability to remain calm and provide assistance when it’s needed most.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you need to refuse service or support a distressed guest, showcasing your approach to these situations.
✨Demonstrate Your Reliability
Reliability and integrity are key traits for a Welfare Officer. Be prepared to discuss times when you've been dependable in previous roles. Highlight any experience in late-night venues or security, as this will reinforce your suitability for the position and your understanding of the environment you'll be working in.
