At a Glance
- Tasks: Lead a vibrant wine bar and restaurant, ensuring exceptional guest experiences and team development.
- Company: Incipio, a dynamic hospitality group creating beautiful spaces for memorable moments.
- Benefits: Health insurance, gym discounts, free therapy, and exciting career growth opportunities.
- Other info: Inclusive culture celebrating individuality; enjoy fun events and incentive trips.
- Why this job: Join a passionate team and make a real impact in a stunning rooftop venue.
- Qualifications: Experience in premium dining and a love for hospitality; WSET Level 2 preferred.
The predicted salary is between 36000 - 46000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie's is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.
The Role
As Deputy General Manager, you'll be key to the running and success of Lillie's, from guest journey & team training to owning and managing the P&L. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To
- Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You'll Be
- A proven leader with experience in either a premium restaurant or wine bar.
- Someone who loves intimate dining experiences and individual, unique, guest experience and interactions.
- Energy, passion, and resilience – you lead by example and thrive under pressure.
- A structured mindset – setting clear expectations and empowering your team.
- Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the company's success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Knowledge of British produce, champagne & wine desirable.
- Fun! Capable of integrating seamlessly into Incipio's culture.
Benefits & Best Bits
- Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC & Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Inclusive Opportunities
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Experience: Required | Employment: Full-time | Salary: £36,000 – £46,000 yearly
About Incipio Group Limited: Incipio is stepping into its next chapter, more permanent, more purposeful, and more ambitious than ever. With our flagship opening at Olympia, we’re continuing to create lasting destinations that bring people together in meaningful ways.
Deputy General Manager - New Opening Wine Bar & Restaurant in London employer: Incipio Group Limited
Incipio is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. As the Deputy General Manager at Lillie's, you will enjoy extensive career development opportunities, a supportive team environment, and unique benefits such as wellness packages and incentive trips, all while working in a stunning venue with breathtaking views across West London. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences and celebrating individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager - New Opening Wine Bar & Restaurant in London
✨Tip Number 1
Get to know the venue! Before your interview, visit Lillie's if you can. Experience the atmosphere, try the food and wine, and chat with the staff. This will give you a genuine feel for the place and help you connect during your conversation.
✨Tip Number 2
Show off your passion! When you're chatting with the hiring team, let your love for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past. We want to see that energy and enthusiasm!
✨Tip Number 3
Be ready to discuss your ideas! As a Deputy General Manager, you'll need to bring innovative thoughts to the table. Think about how you can enhance guest experiences or improve team dynamics, and be prepared to share those ideas during your interview.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or other platforms. Ask them about their experiences at Incipio and Lillie's. This not only shows your interest but can also give you insider tips that might just set you apart from other candidates.
We think you need these skills to ace Deputy General Manager - New Opening Wine Bar & Restaurant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences, especially in a wine bar or restaurant setting.
Tailor Your CV:Make sure your CV is tailored to the role of Deputy General Manager. Highlight relevant experience in managing teams, financials, and guest services, and don’t forget to mention any WSET qualifications you have!
Be Authentic:We want to get to know the real you! Use your application to express your personality and how you align with our values at Incipio. Authenticity goes a long way in making a great first impression.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Incipio Group Limited
✨Know Your Wine and Food
Brush up on your knowledge of British produce, sparkling wines, and seasonal cooking. Be ready to discuss your favourite pairings and how they enhance the guest experience. This shows your passion and expertise, which is crucial for a role focused on elevated dining.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in previous roles. Discuss specific instances where you’ve coached or mentored staff, highlighting your approach to communication and team development. This aligns perfectly with the expectations of being a proactive leader.
✨Emphasise Guest Experience
Think about how you can create memorable experiences for guests. Share ideas on how to maintain high service standards and manage the atmosphere during busy shifts. This will demonstrate your commitment to guest satisfaction, which is at the core of the role.
✨Be Ready for Scenario Questions
Anticipate questions about handling challenges in a fast-paced environment. Prepare to discuss how you would adapt to changes or resolve conflicts while maintaining a positive atmosphere. This will showcase your resilience and structured mindset, both key traits for success.
