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For Companies At a Glance
- Tasks: Lead a vibrant wine bar and restaurant, creating unforgettable guest experiences.
- Company: Join Incipio, a dynamic group known for its beautiful spaces and exceptional hospitality.
- Benefits: Enjoy health insurance, gym discounts, free therapy, and exciting career development opportunities.
- Other info: Inclusive culture celebrating individuality; diverse teams make the best teams.
- Why this job: Be part of a premium dining experience with expansive views and a focus on seasonal British produce.
- Qualifications: Experience in fresh produce restaurants or wine bars; WSET Level 2 or above preferred.
The predicted salary is between 36000 - 46000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie's is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.
The Role
As Deputy General Manager, you'll be key to the running and success of Lillie's, from guest journey & team training to owning and managing the P&L. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To
- Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention.
- Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You'll Be
- A proven leader with experience in either a premium restaurant or wine bar.
- Someone who loves intimate dining experiences and individual, unique, guest experience and interactions.
- Energy, passion, and resilience – you lead by example and thrive under pressure.
- A structured mindset – setting clear expectations and empowering your team.
- Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the company's success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Knowledge of British produce, champagne & wine desirable.
- Fun! Capable of integrating seamlessly into Incipio's culture.
Benefits & Best Bits
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC & Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Inclusive Opportunities
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Experience: Required | Employment: Full-time | Salary: £36,000 – £46,000 yearly
Deputy General Manager - New Opening Wine Bar & Restaurant employer: Incipio Group Limited
Contact Detail:
Incipio Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - New Opening Wine Bar & Restaurant
✨Tip Number 1
Get to know the venue! Before your interview, visit Lillie's if you can. Experience the atmosphere, try the food and wine, and chat with the staff. This will give you a real feel for the place and help you connect during your conversation.
✨Tip Number 2
Show off your passion for hospitality! When you talk about your experiences, make sure to highlight moments where you went above and beyond for guests. Share stories that showcase your love for creating memorable dining experiences.
✨Tip Number 3
Be ready to discuss your leadership style. Think about how you've empowered your team in the past and be prepared to share specific examples. They want to see that you can inspire and develop others while keeping the guest experience at the forefront.
✨Tip Number 4
Don’t forget to ask questions! Show your curiosity about the role and the company culture. Ask about their approach to seasonal menus or how they maintain high service standards. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Deputy General Manager - New Opening Wine Bar & Restaurant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences, especially in a wine bar or restaurant setting.
Tailor Your CV: Make sure your CV is tailored to the role of Deputy General Manager. Highlight relevant experience in fresh produce restaurants and any leadership roles you've held. We want to see how you can bring your unique skills to Lillie's!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your achievements and how they align with our values at Incipio. Remember, we appreciate effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lillie's. Don’t miss out!
How to prepare for a job interview at Incipio Group Limited
✨Know Your Wine and Food
Brush up on your knowledge of British produce, sparkling wines, and seasonal cooking. Be ready to discuss how you can elevate the guest experience through your passion for food and drink. This will show that you’re not just a manager but someone who truly understands the essence of the venue.
✨Showcase Your Leadership Style
Prepare examples of how you've empowered your team in previous roles. Discuss specific instances where you’ve coached or mentored staff to improve their performance. This will demonstrate your ability to lead with a big heart and a focus on people development, which is crucial for the Deputy General Manager role.
✨Communicate with Impact
Practice clear and effective communication techniques. Think about how you can convey the bigger picture to your team while also addressing venue-specific details. Being able to articulate your vision and expectations will highlight your structured mindset and leadership qualities.
✨Embrace Challenges and Adaptability
Be prepared to discuss how you've thrived in changing environments. Share examples of challenges you've faced and how you adapted to ensure success. This will resonate well with the company’s values of curiosity and courage, showing that you’re ready to embrace the dynamic nature of the hospitality industry.