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For Companies At a Glance
- Tasks: Join a dynamic team to drive complex sales processes and demonstrate our innovative platform.
- Company: incident.io is a cutting-edge incident management platform helping companies navigate crises effectively.
- Benefits: Enjoy a competitive salary, equity options, and a diverse, inclusive work environment.
- Why this job: Be a founding member of a small team, making a real impact in a fast-paced start-up culture.
- Qualifications: Proven experience in SaaS sales, strong communication skills, and a desire for continuous learning.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 95000 - 126000 £ per year.
About incident.io is an incident management platform that helps companies when things go wrong. Whether they are site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you’re responding, and we give you a suite of tools and insights to learn and improve over time.
The Team Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution. This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they are leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.
What you’ll be doing:
- Being one of the founding members of this small but mighty team
- Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io's platform can add the most value for the world’s leading Digital Native and Enterprise companies alike
- Developing and continuously enhancing a deep understanding of the incident.io platform, technical capabilities, and integration possibilities with customers' existing systems
- Planning and leading proof of concepts to demonstrate the feasibility and effectiveness of incident.io's platform in addressing customer needs and securing technical wins for our platform consistently
- Identifying gaps and areas of improvement in the current sales process to develop sales, enablement, and process-focused collateral, bolstering effectiveness and efficiency for the team
- Working hand-in-hand with customers to build bespoke post sales implementation/roll-out plans and guiding customers through that process to help value realization on time, every time for our customers
What experience you need to be successful:
- Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes
- Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains
- Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you’re comfortable challenging assumptions in external and internal settings
- Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io during the pre and post-sales implementation processes
- Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn’t previously exist for your current peers and for ones that eventually follow
The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £110,000 - £120,000. This position will also offer equity options.
Our commitment to diversity We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Senior Sales Engineer employer: Incident
Contact Detail:
Incident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Engineer
✨Tip Number 1
Familiarise yourself with incident.io's platform and its unique features. Understanding the technical capabilities and integration possibilities will allow you to speak confidently about how the product can solve customer problems during interviews.
✨Tip Number 2
Network with current or former employees of incident.io on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience with complex technical sales processes. Be ready to share specific examples of how you've successfully navigated similar situations in the past, as this will demonstrate your capability to excel in the role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential gaps in the sales process at incident.io. Propose innovative ideas or strategies that could enhance their sales effectiveness, demonstrating your proactive approach and understanding of the role.
We think you need these skills to ace Senior Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Senior Sales Engineer position at incident.io. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in similar roles, particularly in SaaS environments. Showcase specific examples of complex technical sales processes you've successfully managed.
Demonstrate Communication Skills: Since strong communication skills are crucial for this role, provide examples in your application that illustrate your ability to explain complex topics clearly to both technical and non-technical audiences.
Showcase Problem-Solving Abilities: Include instances where you've collaborated with customers to design solutions or improve sales processes. This will demonstrate your problem-solving skills and your ability to work effectively in a fast-paced environment.
How to prepare for a job interview at Incident
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of incident.io's platform and its technical capabilities. Familiarise yourself with how it integrates with existing systems and be ready to discuss specific use cases that demonstrate its value.
✨Showcase Your Sales Process Experience
Be prepared to discuss your previous experience in running complex technical sales processes. Highlight specific examples where you've successfully navigated challenges and how you collaborated with customers to design tailored solutions.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this role. Practice explaining complex topics in a clear and concise manner, ensuring you can adapt your language for both technical and non-technical audiences. This will showcase your ability to bridge the gap between technology and business value.
✨Embrace the Start-Up Culture
Demonstrate your enthusiasm for working in a fast-paced start-up environment. Share examples of how you've thrived in ambiguous situations and taken initiative to build resources or processes that didn't previously exist, showing your adaptability and resourcefulness.
