Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Sales Engineering team to bridge tech and customer needs, crafting tailored solutions.
- Company: incident.io is a cutting-edge incident management platform helping businesses tackle crises effectively.
- Benefits: Enjoy competitive salary, commission, equity options, and a diverse, inclusive work environment.
- Why this job: Be a founding member shaping the Sales Engineering function in a fast-paced startup culture.
- Qualifications: Experience in technical pre-sales or solutions engineering, strong communication skills, and a passion for learning.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 52000 - 65000 £ per year.
About incident.io is an incident management platform that helps companies when things go wrong. Whether they are site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you are responding, and we give you a suite of tools and insights to learn and improve over time.
The Team Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution. This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they are leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.
What you’ll be doing:
- Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
- Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
- Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
- Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
- Being a founding member of our SE team, you'll shape and develop the function by improving processes and creating sales enablement materials to drive team success.
What experience you need to be successful:
- Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
- Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
- Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
- Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance.
- Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.
The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £65,000 - £75,000 plus commission. This position will also offer equity options.
Our commitment to diversity We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Sales Engineer employer: Incident
Contact Detail:
Incident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer
✨Tip Number 1
Familiarise yourself with incident management and the specific challenges companies face in this area. Understanding the nuances of how incident.io's platform addresses these issues will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former Sales Engineers in the SaaS industry. They can provide insights into the role and share their experiences, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully translated technical concepts into business value. This will demonstrate your ability to bridge the gap between technology and customer needs.
✨Tip Number 4
Stay updated on the latest trends in DevOps and SRE practices. Being knowledgeable about current industry standards will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Sales Engineer position at incident.io. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in technical pre-sales or solutions engineering roles, particularly in B2B SaaS. Use specific examples to demonstrate your technical aptitude and problem-solving abilities.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully explained complex topics to both technical and non-technical audiences. This could be through presentations, client interactions, or team collaborations.
Express Your Passion for Learning: Demonstrate your commitment to continuous learning and professional development in your application. Mention any relevant courses, certifications, or experiences that showcase your proactive approach to personal growth.
How to prepare for a job interview at Incident
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of incident.io's platform. Familiarise yourself with its features, benefits, and how it addresses common incident management challenges. This will help you demonstrate your technical aptitude and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Expect to be asked about your technical knowledge and experience in pre-sales or solutions engineering. Brush up on relevant concepts in incident management, DevOps, and SRE practices. Be ready to explain complex topics clearly, as you'll need to communicate effectively with both technical and non-technical audiences.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss how you've identified gaps in sales processes or developed tailored solutions in previous roles. Use specific examples to illustrate your ingenuity and proactive approach, as these qualities are essential for success in a fast-paced start-up environment.
✨Emphasise Continuous Learning
Demonstrate your passion for professional development by sharing instances where you've sought out new challenges or embraced feedback. This shows that you're committed to improving your performance and staying current with industry trends, which is crucial for a Sales Engineer at incident.io.
