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For Companies At a Glance
- Tasks: Partner with sales to provide technical expertise and design tailored solutions.
- Company: Join incident.io, a leading platform for incident management trusted by top companies like Netflix and Airbnb.
- Benefits: Enjoy a competitive salary, commission, equity options, and a diverse, inclusive work environment.
- Why this job: Be a founding member of the Sales Engineering team, shaping processes and driving customer success.
- Qualifications: Experience in technical pre-sales or solutions engineering, strong communication skills, and a passion for learning.
- Other info: Work in a fast-paced startup culture where your ideas can make a real impact.
The predicted salary is between 52000 - 60000 £ per year.
About incident.io
incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We are backed by leading investors like Index Ventures, and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
The Team
Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution. This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they’re leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.
What you’ll be doing:
- Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging incident.io.
- Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.
- Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.
- Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.
- Being a founding member of our SE team, you’ll shape and develop the function by improving processes and creating sales enablement materials to drive team success.
What experience you need to be successful:
- Proven track record in a similar role, with experience in a technical pre-sales or solutions engineering role, preferably in B2B SaaS.
- Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.
- Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.
- Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance.
- Ingenious and proactive, you’re always looking for ways to stand out with customers, while in a fast-paced, ambiguous start-up environment where you need to operate with autonomy.
The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £65,000 - £75,000 plus commission. This position will also offer equity options.
Our commitment to diversity
We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Sales Engineer employer: incident.io Ltd
Contact Detail:
incident.io Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer
✨Tip Number 1
Familiarise yourself with incident.io's platform and its features. Understanding how the product works will allow you to speak confidently about its benefits and tailor your discussions to potential customers' needs.
✨Tip Number 2
Stay updated on industry trends in incident management, DevOps, and SRE practices. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to continuous learning, which is highly valued in this role.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. Being able to communicate effectively with both technical and non-technical audiences is crucial for a Sales Engineer, so consider role-playing scenarios with friends or colleagues.
✨Tip Number 4
Network with professionals in the B2B SaaS space. Engaging with others in the industry can provide insights into best practices and help you build relationships that may be beneficial during the interview process.
We think you need these skills to ace Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Sales Engineer role at incident.io. Familiarise yourself with their platform and how it addresses incident management challenges. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in technical pre-sales or solutions engineering roles, especially in B2B SaaS. Use specific examples to demonstrate your technical aptitude and communication skills.
Showcase Your Curiosity: Demonstrate your natural curiosity and passion for continuous learning in your application. Mention any relevant courses, certifications, or personal projects that showcase your commitment to understanding technology and incident management.
Tailor Your Communication: When writing your cover letter, ensure you communicate complex topics clearly and concisely. Tailor your language to resonate with both technical and non-technical audiences, reflecting the skills required for the role.
How to prepare for a job interview at incident.io Ltd
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of incident.io's platform. Familiarise yourself with its features, benefits, and how it stands out in the incident management space. This will help you demonstrate your technical aptitude and show that you're genuinely interested in the product.
✨Showcase Your Communication Skills
As a Sales Engineer, you'll need to explain complex technical concepts clearly. Prepare examples from your past experiences where you've successfully communicated technical solutions to both technical and non-technical audiences. This will highlight your ability to build relationships and trust with customers.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've identified gaps in sales processes or customer needs in previous roles. Think of specific instances where you crafted tailored solutions that addressed these challenges. This will showcase your ingenuity and proactive approach, which are key traits for this role.
✨Emphasise Continuous Learning
Incident.io values individuals who are passionate about professional development. Be prepared to talk about how you've sought out new challenges and embraced feedback in your career. This will align with their commitment to growth and improvement within the team.
