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- Tasks: Create unforgettable visitor experiences at Scotland's innovative distillery.
- Company: Join InchDairnie Distillery, a pioneer in modern Scotch whisky.
- Benefits: Be part of a passionate team and shape a unique visitor journey.
- Why this job: Lead the charge in crafting a world-class experience for whisky lovers.
- Qualifications: Experience in visitor management and a passion for hospitality.
- Other info: Exciting opportunity with significant impact and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Be part of opening one of Scotland’s most innovative distilleries to the world! Do you believe that the whisky industry is the most fascinating industry in the world? Are you driven, hands-on, and motivated by creating experiences that guests talk about long after they have left? Do you want to take full ownership of building a world-class visitor experience from the ground up? If yes, you might be the person we are looking for as our new Visitor Experience Manager at InchDairnie Distillery.
About the role:
For the first time ever, InchDairnie Distillery is opening its doors to visitors, and you will be the one making it happen. As Visitor Experience Manager, you will shape, build, and run our entire visitor experience, from the first idea on paper to the moment our guests walk back out the door with a sense of awe. This is a unique opportunity to create something truly exceptional, not inherit an existing setup. Our goal is to open in Summer 2026, starting with at least four intimate daily tours for 6–8 guests per tour. This role is newly created and will have a significant impact on how InchDairnie is seen and experienced by whisky lovers around the world. You will join a dedicated and forward-thinking team that cares deeply about quality, craft, and collaboration. Here, good ideas move fast.
Key Responsibilities:
- Designing and delivering a 5-star visitor experience from end to end
- Full P&L responsibility
- Hosting tours, tastings, and VIP visits with confidence and warmth
- Ensuring consistently high guest satisfaction
- Building operational procedures that are robust, efficient, and scalable
- Overseeing inventory and daily operations
- Collaborating closely across the organization, from production to marketing
- Crafting an experience that showcases the innovation, craft, and ambition at the heart of InchDairnie
About you:
You are entrepreneurial by nature: ambitious, proactive, and energized by responsibility. You enjoy shaping structures where none exists yet, and you thrive in an environment where every day brings new challenges and opportunities. You bring:
- Proven experience in visitor experiences within whisky, spirits, tourism, or premium hospitality
- A proactive, self-starting approach and the ability to lead by example
- A naturally warm and engaging personality
- Confidence in presenting to groups
- A relentless drive for excellence – “good enough” is not your standard
- Strong communication skills in written and spoken English
- Experience with P&L management
How do we meet?
We encourage everyone who is qualified to apply for the role regardless of gender, sexual orientation, disability, religion, or age. Apply by sending your application and CV to: jobs@inchdairniewhisky.com. Deadline: 30 January 2026. We review applications and conduct interviews on an ongoing basis. Expected start date: no later than 15 March 2026, or as soon as possible. The role is based at the distillery in Glenrothes, Fife.
About InchDairnie Distillery:
Founded in 2011 by the industry veteran, Ian Palmer, InchDairnie was built on a clear ambition: to push the boundaries of Scotch whisky while respecting its traditions. Since 2015, we have produced spirit using custom-designed, innovative equipment that allows us to explore flavour in ways few others can. We aim to create whiskies that are modern, distinct, and uncompromising in quality. Our current releases, RyeLaw (2023) and KinGlassie Single Malt (2025), have already earned multiple prestigious awards and established InchDairnie as a name to watch in modern Scotch whisky. InchDairnie Distillery is part of InchDairnie Whisky Limited, which also owns the historic blended Scotch brands Lauder’s and Islay Mist, enjoyed by loyal consumers around the world.
Visitor Experience Manager in Glenrothes employer: InchDairnie Whisky Ltd
Contact Detail:
InchDairnie Whisky Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager in Glenrothes
✨Tip Number 1
Get to know the distillery inside out! Before your interview, dive into everything about InchDairnie. Understand their vision, values, and what makes them unique in the whisky world. This will not only impress but also help you tailor your ideas for the visitor experience.
✨Tip Number 2
Show off your personality! As a Visitor Experience Manager, you'll be the face of the distillery. Bring your warm and engaging self to the interview. Share stories that highlight your passion for creating memorable experiences and how you've done it before.
✨Tip Number 3
Be proactive in your approach! Think about innovative ideas for tours and tastings that could set InchDairnie apart. Present these ideas during your interview to demonstrate your entrepreneurial spirit and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team and contributing to something exceptional.
We think you need these skills to ace Visitor Experience Manager in Glenrothes
Some tips for your application 🫡
Show Your Passion for Whisky: When writing your application, let your love for the whisky industry shine through! Share why you think it's the most fascinating industry in the world and how that passion drives you to create unforgettable experiences.
Be Specific About Your Experience: We want to know about your previous roles in visitor experiences, especially in whisky or hospitality. Highlight specific achievements and how they relate to creating a 5-star experience, as this will show us you're the right fit for the role.
Demonstrate Your Entrepreneurial Spirit: Since this role is all about building something new, make sure to convey your entrepreneurial mindset. Share examples of how you've taken initiative in past roles and how you thrive in dynamic environments where you can shape processes from scratch.
Keep It Professional Yet Engaging: While we love a friendly tone, remember to keep your application professional. Use clear and concise language, and don’t forget to proofread! A well-written application shows us you have strong communication skills, which are key for this role.
How to prepare for a job interview at InchDairnie Whisky Ltd
✨Know Your Whisky
Make sure you brush up on your whisky knowledge before the interview. Understand the distillation process, different types of whisky, and what makes InchDairnie unique. This will not only impress your interviewers but also show your genuine passion for the industry.
✨Showcase Your Experience
Prepare to discuss your previous roles in visitor experiences, especially in whisky or premium hospitality. Have specific examples ready that highlight your ability to create memorable experiences and manage P&L effectively. This will demonstrate that you’re the right fit for building something exceptional from scratch.
✨Engage with Enthusiasm
During the interview, let your warm and engaging personality shine through. Practice presenting your ideas confidently, as if you were hosting a tour. This will help convey your natural ability to connect with guests and create a welcoming atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions about the distillery's vision and how they see the visitor experience evolving. This shows your interest in the role and helps you understand their expectations better. Plus, it’s a great way to demonstrate your proactive approach and entrepreneurial spirit.
