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- Tasks: Provide everyday IT support and troubleshoot common issues for the London office.
- Company: Global automotive distributor with an inclusive culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Knowledge of Windows and macOS, plus strong customer service skills.
- Other info: Welcoming applicants from diverse backgrounds to foster innovation.
The predicted salary is between 30000 - 42000 £ per year.
A global automotive distributor is seeking an IT Support role focused on providing everyday IT support for the London office. Candidates should have knowledge of Windows and macOS, along with customer service skills.
Responsibilities include:
- Troubleshooting common IT issues
- Managing support tickets
- Assisting with maintenance of devices
The company promotes an inclusive culture and welcomes applicants from diverse backgrounds.
London IT Support Analyst - Desk-side & Remote employer: Inchcape
Contact Detail:
Inchcape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London IT Support Analyst - Desk-side & Remote
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our troubleshooting skills and customer service approach, as these are key for the role.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they promote inclusivity can give us an edge during interviews and show we’re a great fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant skills and experiences directly.
We think you need these skills to ace London IT Support Analyst - Desk-side & Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and macOS, as well as any customer service roles you've had. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing real-life scenarios where you've made a difference, so don’t hold back!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Show us your personality but also your commitment to providing top-notch support to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inchcape
✨Know Your Tech Inside Out
Make sure you're well-versed in both Windows and macOS systems. Brush up on common troubleshooting techniques and be ready to discuss specific issues you've resolved in the past. This will show your technical prowess and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help someone with an IT issue. This will demonstrate your ability to communicate effectively and empathise with users.
✨Familiarise Yourself with Support Ticket Systems
Research common support ticket management tools and be prepared to discuss how you've used them in previous roles. If you haven't used any, consider looking into popular ones like Jira or Zendesk. Showing that you understand the process will give you an edge.
✨Embrace the Company Culture
Since the company values inclusivity, think about how your background and experiences can contribute to a diverse workplace. Be ready to share your thoughts on teamwork and collaboration, and how you can help foster a positive environment.
