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For Companies At a Glance
- Tasks: Provide IT support to colleagues, troubleshoot issues, and maintain devices.
- Company: Join Inchcape, a global leader in automotive distribution with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real impact from day one while learning in a dynamic setting.
- Qualifications: Knowledge of Windows, macOS, and strong troubleshooting skills.
- Other info: Inclusive workplace that values diverse backgrounds and experiences.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Would you like to start your professional career in a global organisation where you can learn and make a real impact from day one? At Inchcape, we’re transforming mobility across 40+ markets, and we’ll support you as you develop your skills and confidence. You’ll play an important role in keeping our teams running smoothly by supporting essential IT services for our London office. This role combines deskside and remote support, with occasional off‑site support for meetings and events, while staying connected to our global Digital Delivery Centre community.
What you’ll do:
- Provide everyday IT support to colleagues, both on‑site and remotely.
- Fix common hardware, software, and connectivity issues quickly and effectively.
- Set up, update, and maintain laptops, desktops, and other devices.
- Log and manage support tickets in the ITSM tool, keeping clear and accurate records.
- Support basic application issues and help users understand how to use IT tools.
- Apply updates, patches, and security measures to keep systems safe and compliant.
- Assist the infrastructure team with simple hands‑on tasks when needed.
About you:
- Knowledge in Windows, macOS and common IT tools.
- Comfortable troubleshooting everyday technical problems in a fast‑paced environment.
- Clear and friendly when explaining technical topics to non‑technical users.
- Organised, proactive and able to prioritise when things get busy.
- Detail‑oriented and consistent with documentation and following processes.
- Customer‑focused, patient and committed to delivering great service.
- Mindset of continuous learning is essential.
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply — you might be the perfect fit for this or another opportunity within Inchcape.
Opportunity for everyone:
Inchcape actively encourages applicants from all identities, backgrounds and experiences, helping ensure our workforce represents the global communities we operate in. We are committed to creating a workplace where everyone feels valued, heard and empowered to thrive.
About us:
Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the industry to sustainably power better mobility today and in the future. Our diverse global team fosters an inclusive and collaborative culture, delivering brilliant experiences for our customers and partners.
IT Support Analyst employer: Inchcape
Contact Detail:
Inchcape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Inchcape. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your IT knowledge during interviews or networking chats. Bring up specific examples of how you've solved tech issues before – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a problem or a gap in the IT support process, don’t hesitate to suggest improvements. This shows that you’re not just looking to fill a role but are genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Inchcape team and ready to dive into the world of IT support.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant IT support experience, especially with Windows and macOS, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role at Inchcape. Share specific examples of how you've tackled technical problems or supported users in the past – we love a good story!
Show Off Your Communication Skills: Since you'll be explaining tech stuff to non-techies, make sure your application showcases your ability to communicate clearly and friendly. We want to see how you can make complex topics easy to understand!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows us you’re keen on joining our Inchcape family!
How to prepare for a job interview at Inchcape
✨Know Your Tech
Brush up on your knowledge of Windows, macOS, and common IT tools. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and familiarity with the systems they'll use.
✨Practice Your Communication
Since you'll be explaining technical topics to non-technical users, practice breaking down complex concepts into simple terms. This will demonstrate your ability to connect with colleagues and provide excellent customer service.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and prioritise tasks, especially in a busy environment. Share examples of how you've kept clear records or managed support tickets effectively in previous roles or projects.
✨Emphasise Continuous Learning
Inchcape values a mindset of continuous learning, so share any recent courses, certifications, or self-study you've undertaken. This shows your commitment to personal growth and staying updated with the latest IT trends.
