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- Tasks: Lead aftersales operations and drive global performance improvements across diverse markets.
- Company: Inchcape, a leading global automotive distributor transforming the industry.
- Benefits: Inclusive culture, career growth opportunities, and a chance to shape the future of mobility.
- Why this job: Be part of a dynamic team driving sustainable change in the automotive sector.
- Qualifications: Senior aftersales experience with strong commercial and operational skills.
- Other info: Join a collaborative environment that values diverse perspectives and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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This role can be based in any of our European Markets
Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.
Join Inchcape Group HQ, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.
Our team is seeking Group Head of Aftersales Operations, focused on supporting and elevating global teams across passenger and commercial vehicle segments. This position champions collaboration, enabling markets to share knowledge and pursue excellence together. You’ll help define global standards, develop playbooks, and drive process improvements that unlock commercial growth. By fostering best practices and continuous learning, you’ll ensure every market can maximize performance and profitability. Join us in shaping a culture where everyone’s expertise and ideas contribute to success.
What you’ll do
- Lead the creation of core aftersales KPIs and reporting to track global performance and profitability.
- Monitor market performance, focusing on driving parts, accessories, and LCV/Fleet revenue growth.
- Develop and maintain Aftersales Playbooks, processes, and toolkits to build capability across all markets.
- Establish and lead global communities of practice, fostering collaboration, knowledge sharing, and continuous improvement.
- Provide expert guidance to markets on diverse aftersales models, brand integration, and new OEM launches.
- Support system upgrades, training, and process improvements that align with commercial goals and enhance customer experience.
- Identify and enable new revenue opportunities across parts, services, and digital platforms while improving operational efficiency.
- Stay ahead of technological and commercial trends—such as EVs, remote diagnostics, and AI—to shape future‑ready aftersales strategies.
About you
To be successful in this role you’ll be
- Experienced within a senior aftersales role, including leading LCV operations at a regional or global level.
- Commercially and operationally savvy, with deep expertise in parts, service, and workshop management.
- Be skilled at influencing performance without direct line authority, thriving in complex, matrixed, and multinational environments.
- Experienced in shaping aftersales strategy across both mature and developing markets, working with a variety of OEMs—including Chinese and EV‑only brands.
- Adept at creating and scaling toolkits, playbooks, and performance improvement programs that deliver measurable results.
- Highly knowledgeable in aftersales systems and tools, including DMS, service planning platforms, and data analytics.
- Collaborative, pragmatic, and data‑driven, with a talent for engaging and influencing diverse stakeholders.
- Fluent in English, with additional languages seen as an advantage.
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that istransforming tomorrow, together.
Opportunity for everyone
At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast‑growing business, driving the transformation of our industry and redefining tomorrow. Find out more visitwww.inchcape.com
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.
For any technical support please email to HRIS.Support@inchcape.com
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Head of Aftersales employer: Inchcape
Contact Detail:
Inchcape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftersales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Inchcape on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Inchcape’s recent projects and their approach to sustainability in the automotive industry. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Show off your collaborative spirit! During interviews, share examples of how you’ve successfully worked with diverse teams. Highlighting your ability to foster collaboration will resonate well with Inchcape’s culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Inchcape team and being part of this exciting journey.
We think you need these skills to ace Head of Aftersales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Aftersales role. Highlight your leadership in aftersales operations and any experience with LCVs or global markets to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about transforming the automotive industry. Share specific examples of how you've driven performance improvements and fostered collaboration in previous roles.
Showcase Your Data Savvy: Since this role involves KPIs and performance tracking, don’t forget to mention your experience with data analytics and aftersales systems. We love candidates who can leverage data to drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Inchcape!
How to prepare for a job interview at Inchcape
✨Know Your Aftersales Metrics
Before the interview, brush up on key aftersales KPIs and how they impact profitability. Be ready to discuss how you've used data analytics in past roles to drive performance and make informed decisions.
✨Showcase Your Collaborative Spirit
Inchcape values collaboration, so prepare examples of how you've fostered teamwork in previous positions. Think about times when you led cross-functional initiatives or shared best practices that resulted in measurable improvements.
✨Stay Ahead of Industry Trends
Familiarise yourself with the latest trends in the automotive industry, especially around EVs and digital platforms. Be prepared to share your insights on how these trends can shape aftersales strategies and enhance customer experiences.
✨Demonstrate Your Strategic Thinking
Think about how you've developed and implemented aftersales strategies in the past. Be ready to discuss specific playbooks or toolkits you've created and how they contributed to operational efficiency and revenue growth.
