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- Tasks: Ensure efficient service delivery and manage escalations in a dynamic shipping environment.
- Company: Global shipping solutions provider based in Greater London.
- Benefits: Competitive salary and opportunities for career growth.
- Why this job: Join a team that values operational excellence and client satisfaction.
- Qualifications: Strong service management skills and understanding of port call processes.
- Other info: Hybrid work model with a focus on collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
A global shipping solutions provider located in Greater London is seeking a Hub Operational Excellence Executive to ensure efficient service delivery for clients. You will manage escalations, monitor service KPIs, and coordinate across teams. The ideal candidate will have strong service management skills and a detailed understanding of port call processes. This role offers a competitive salary and an environment for career growth.
Hub Operations Excellence Lead (Hybrid – London) employer: Inchcape Shipping Services
Contact Detail:
Inchcape Shipping Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Operations Excellence Lead (Hybrid – London)
✨Tip Number 1
Network like a pro! Reach out to people in the shipping industry, especially those who work at the company you're eyeing. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your service management skills and port call processes. We want to show that we know our stuff and can handle those service KPIs like a champ!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on the company’s website and apply directly through us. It shows initiative and can help us stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep us fresh in their minds and show that we’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Hub Operations Excellence Lead (Hybrid – London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your service management skills and any experience with port call processes. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hub Operations Excellence Lead role. Share specific examples of how you've managed escalations or improved service delivery in the past.
Showcase Your Team Coordination Skills: Since this role involves coordinating across teams, make sure to mention any experiences where you’ve successfully collaborated with others. We love seeing candidates who can work well in a team environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Inchcape Shipping Services
✨Know Your Stuff
Make sure you have a solid understanding of port call processes and service management. Brush up on the specific KPIs relevant to the role, as this will show your potential employer that you're not just familiar with the basics but are ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed escalations or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Team Coordination is Key
Since this role involves coordinating across teams, be ready to discuss how you've effectively collaborated with different departments in the past. Highlight any tools or strategies you've used to ensure smooth communication and workflow.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s approach to operational excellence. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals.
