UK - Hub Maritime Coordinator in Grimsby

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than proprietary offices and a team of over dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary: Responsible for the overseeing & coordination of principal’s vessel appointments routed through the Service Centre. Ensuring Principal & Vessel requirements are met focusing on delivery to the client and Inchcape Shipping Services.

Contract: Permanent

Location: Grimsby, UK (On-Site)

Key Responsibilities:

• Become a fully trained Operations Assistant within months incorporating all the stated key accountabilities.
• Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub.
• Full utilisation of the bespoke operating IT system ‘Optic’ and tools available and ensuring stakeholders use.
• Perform daily operational requirements ensuring service delivery, in line with the SOP and objectives/departmental strategy.
• Monitor Group Email for message management for service delivery.
• Coordinate vessel calls with local agents and stakeholders to optimise the port call without any delays or additional costs to the principal and/or hub.
• Monitor local agency performance and where required ensure service delivery standards.
• Stakeholder engagement and relationship building.
• Monitoring and compliance of KPIs and cost savings and recording the data.
• Ensure compliance with the principal requests, procedures, and policies, working instructions and contractual requirements.
• Work on call (Duty – AOH), on a Rota basis.
• The post holder will carry out any other duties as and when required as requested by a line manager/management.
• Ensure % compliance in relation to ISS Ethics Policy, UK Legal requirements and the ISS HSSE Management System.
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.
• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.

Candidate Requirements:

• Shipping/transportation/logistics experience or knowledge.
• Maritime Operations.
• Customer Service Orientation.
• Ability to work individually and as part of a team on own initiative.
• Good communicator both verbal and written.
• Good time management.
• General administration - PC literate, including Word/Excel/Outlook.
• A level equivalent or higher desirable.
• ICS Shipping qualification desirable.
• Eligibility to work in the UK.

You will receive:

• A diverse range of benefits, depending on your geographical location.
• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.