Vehicle Parts Advisor Apprenticeship in Wokingham

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

• The programme typically lasts 12-14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification
• All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry
• Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
• Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

What happens at the end

• There are lots of opportunities to develop your career within our expanding Dealer Network
• Your early development is carefully mapped through your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification that is recognised across the motor industry
• This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience, GCSE English (grade 4/C) - essential
• GCSE Maths (grade 4/C) - essential

• Inchcape is the leading independent global automotive distributor. We are a business delivering sustainable growth and cash returns, with a diversified geographic presence in 38 markets. We partner with our mobility companies, unlocking opportunities through our people and technology. We use our in-market expertise coupled with our advanced data analytics to deliver outstanding performance for our partners and build stronger automotive brands.

  Working week: Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week. Off-the-job training will follow the time allocations outlined in the Occupational Standard. Find the best degree, higher, and advanced apprenticeships across the UK. Fast-track your career, earn a competitive wage, and gain debt-free qualifications.