At a Glance
- Tasks: Coordinate HGV maintenance, schedule mechanics, and ensure top-notch customer service.
- Company: Join Inception Pro Ltd., a leading HGV Truck Rental company in Wolverhampton.
- Benefits: Enjoy a competitive salary, pension scheme, and free parking.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be a key player in a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a background in customer service or automotive maintenance.
Inception Pro Ltd. SERVICE COORDINATOR HGV Truck Rental company based in Slade Heath, Wolverhampton Salary £32,000 to £35,000. Working hours Monday – Friday, 8:00 am – 5:00 pm. (Full time) Location Slade Heath, Wolverhampton Workplace Site-based job role. Role Overview We are looking for a Service Coordinator to join our Maintenance team at an HGV Truck Rental company based in Slade Heath, Wolverhampton. Working hours: Monday – Friday, 8:00 am – 5:00 pm. (Full time) Salary £32,000 to £35,000. Site-based job role. You will provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will play a pivotal role in success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role. Key Responsibilities: * Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible. * Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner. * Liaise with HGV mobile mechanics daily, ensuring they have all the customers’ needs in order for the work required. * Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts. * Respond to email and phone enquiries in a positive and professional manner. * Engage with the client base regarding all aspects of vehicle maintenance bookings. * Ensuring all breakdown calls are administered with appropriate actions applied efficiently. * Use of the appropriate party to attend breakdowns ensuring fix first time. * Processing MOT’s for vehicles and liaising with customers to ensure all Vehicles are MOT compliant. * Arranging vehicle servicing in line with vehicle manufacturers serviceschedules. * Booking LOLER or other related tests when required. * Ensure all paperwork is checked and completed for all service, repair and maintenance activities. * Process all commercial vehicle compliance documentation in R2C & Syrinx. * Support the preparation and sending of client reports. Skills and Experience Required * Competence in IT/Computer skills and database entry essential. * Good communication is essential. * Excellent attention to detail is essential. * Effective organisation/planning skills are essential * Good geographical knowledge is necessary. * Experience in customer service background preferred. * Commercial vehicle management and service industry experience preferred. * Qualified mechanical background or knowledge of the HGV industry is desirable. * Working knowledge of R2C & Syrinx desirable. Benefits * Company pension scheme. * Free parking To apply, email your CV to lee evans at inceptionpro For more information, you can also call
Service Coordinator employer: Inception Pro Recruitment
Inception Pro Ltd. is an excellent employer located in Slade Heath, Wolverhampton, offering a supportive work culture that prioritises employee growth and development. As a Service Coordinator, you will enjoy a competitive salary, a company pension scheme, and the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational efficiency. With a focus on teamwork and communication, this role provides a unique chance to thrive in the HGV industry while enjoying the benefits of free parking and a structured work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Inception Pro Recruitment.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Inception Pro Recruitment. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Inception Pro Recruitment, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Inception Pro Recruitment and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Inception Pro Recruitment. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Inception Pro Recruitment
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Inception Pro Recruitment.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Inception Pro Recruitment.
