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- Tasks: Manage rewards catalog, ensure data quality, and deliver top-notch customer service.
- Company: Join Incentivesmart, a fast-growing company with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and 25+ days holiday.
- Why this job: Be part of a dynamic team making a real impact in a thriving business.
- Qualifications: Strong communication, attention to detail, and teamwork skills required.
- Other info: Experience a fun, collaborative environment with great career progression opportunities.
The predicted salary is between 23400 - 28600 £ per year.
Are you an ambitious, organised Administrator/Account Executive who's ready to take the next step in your career with an exciting business? If the answer is yes, we'd love to hear from you!
Salary: £26,000
Location: Incentivesmart Ltd, Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP
Role Type: Full Time / Permanent / 9-5:30 / Monday to Friday / Hybrid Working Options
Reporting To: Head of Operations
Core Responsibilities:
- Keep our rewards catalogue up to date, inspiring and relevant at all times
- Rigorously maintain data/product consistency and quality - text, images and videos
- Work closely with suppliers, ensuring SLAs are met
- Deliver best in class customer service via phone, email and live chat
- Coordinating and placing reward orders with suppliers
- Create compelling product promotions
- Maintaining process guides and other relevant documentation
- Work with our Finance team to review costs and margins
- Ad-hoc office administration tasks as required
Personal skills required:
- Strong communication skills (both written and verbal)
- Exceptional attention to detail
- Excellent organisational and problem-solving skills
- Goal focused, able to work to set SLAs
- A positive, pro-active attitude
- A willingness to learn and develop
- Good level of commercial awareness
- Solid working knowledge of MS Office, particularly Excel
- A team player who goes out of their way to support their peers
What you'll get:
- Competitive salary
- Company bonus scheme
- Funded Vitality Private Healthcare (after probation period is passed)
- 25 days holiday plus bank holidays (increasing with length of service)
- Incentivesmarties reward and recognition programme
- Ownership and tons of opportunity to make an impact
- Retail discounts and Perks
- Training and career progression
- A fast paced and friendly culture
- To become a member of a truly fantastic team of Incentivesmarties!
About Incentivesmart:
Incentivesmart are on a mission to help ambitious businesses build more #RewardingRelationships with their employees and customers. Our multi-tenant SaaS platform hosts B2B loyalty programmes for a diverse client base of international brands. We have experienced exceptional year-on-year growth and are looking to strengthen our Operations Team as our business continues to grow. Incentivesmart has the foundations of a well-established company, the culture and passion of a start-up, and seriously ambitious growth plans for the coming years. You will be an important member of a growing and highly motivated team.
This year we have won multiple awards for our culture from Great Places to Work. At Incentivesmart we pride ourselves on our fantastic company culture and values. We love collaboration and have a real sense of community and fun! That's why Incentivesmarties love being in the office, because they can immerse themselves in our culture! And our new offices at Unity Place, Milton Keynes really are something special!
Incentivesmart is committed to being a flexible employer and recognises the importance of maintaining a healthy work/life balance. We offer hybrid working options, once the initial training period is complete.
Operations Executive employer: Incentivesmart
Contact Detail:
Incentivesmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of Operations Executive. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Operations Executive, so make sure you understand the core responsibilities and personal skills required.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We want to see how your experience aligns with our needs. Highlight relevant skills and experiences that show you’re the perfect fit for the role and our culture.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Incentivesmart
✨Know the Company Inside Out
Before your interview, take some time to research Incentivesmart. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As an Operations Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how it contributed to successful outcomes.
✨Prepare for Customer Service Scenarios
Since delivering best-in-class customer service is a core responsibility, think of specific situations where you handled customer queries or complaints effectively. Be ready to discuss your approach and the positive results that followed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, growth opportunities, or how success is measured in the role. This shows you’re engaged and serious about contributing to the team.