At a Glance
- Tasks: Support Client Success Managers and ensure clients are happy and thriving.
- Company: Join Incentivesmart, a dynamic and growing business focused on client satisfaction.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Other info: This role offers a fantastic opportunity to advance your career in a supportive environment.
- Why this job: Be part of a team that values your input and fosters career growth.
- Qualifications: Previous experience in customer support or client services is preferred.
The predicted salary is between 28800 - 42000 £ per year.
Client Success Executive
Are you looking to build a career in Client Success within a growing SaaS business?
At Incentivesmart, we help ambitious businesses create #RewardingRelationships with their employees and customers through our B2B loyalty, incentives, and engagement platform and services.
Due to continued client growth, were expanding our Client Success team and are looking for a proactive, organised, and inquisitive Client Success Executive (CSE) who takes pride in delivering high-quality work.
As a Client Success Executive, youll play an important role in helping our clients maximise value from the Incentivesmart platform. Working closely with Client Success Managers, youll support programme delivery, client engagement, reporting, communications, and operational excellence across a portfolio of clients.
If youre looking to build a career in Client Success with a growing business, wed love to hear from you.
Salary £28,000- 30,000 depending on experience.
Location Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP
Role Type Permanent
Benefits 25 days holiday (increasing with service up to 30 days) + Bank Holidays, bonus scheme, pension, retail discounts, health and wellness perks, internal reward and recognition programme, option to join Vitality private healthcare programme.
Heres what youll be doing:
Join our team and play a key role in helping our clients succeed using the Incentivesmart platform!
- Work with the CSM Team: Team up with our Client Success Managers to help clients achieve success with our platform.
- Generate Reports and Manage Programmes: Take charge of report creation, programme administration, and user management.
- Client Support: Address and resolve queries from clients and their customers promptly and efficiently.
- Boost Engagement: Proactively drive engagement in our programmes and support creation of success stories and testimonials.
- Become an Expert: Develop a thorough understanding of the Incentivesmart platform and its services.
- Provide Training: Offer ad-hoc training sessions in person and via Microsoft Teams to help our clients get the most out of the Incentivesmart platform.
- Communications: Assist with client communications, including briefing our Design team for email and content creation.
- Maintain Content: Regularly review, update, and proofread content to keep our client programs up to date.
- Participate in Meetings: Attend client meetings as needed, ensuring all actions are recorded and followed up.
- Collaborate Across Teams: Work with various internal teams, including Creative, Marketing, Operations, and Product, to ensure smooth and effective delivery of our services.
- Challenge and Improve: Ask questions, make efficiencies, and drive continuous improvement.
Skills and Experience:
- Excellent proactive, organisational and problem-solving skills
- Exceptional attention to detail
- A strong communicator with excellent written and verbal communication skills
- Able to interpret multiple sources of data to build reports and deliver insights
- Proficient in Excel with a good working knowledge of Microsoft Office
- Confident managing multiple priorities in a fast-paced environment
- Curious, eager to learn and develop
- A collaborative team player
- A genuine desire to go above and beyond and deliver best in class service at every touchpoint
Whilst not essential, the ideal candidate will have experience working with CRM systems, SaaS-based services, or within the Incentive or Automotive industry.
About Incentivesmart
Incentivesmart is on a mission to help ambitious businesses build #RewardingRelationships with their employees and customers.
Our multi-tenant SaaS platform powers B2B loyalty, incentives, and employee engagement programmes for a diverse client base ranging from SMEs to global brands.
Were a values-driven business with ambitious growth plans, a collaborative culture, and a strong focus on development, innovation, and success for our clients
Our values are our DNA, and we embed them in everything we do. They shape how we recruit, train and reward Incentivesmarties. They are who we are, and who we aspire to be. They shape our amazing team where no-one is a passenger; every person plays an integral part in the mission. Incentivesmarties are our biggest asset. The values don't stop at our front-door either, they are a framework for how we treat our customers, partners and suppliers; in fact, everyone we deal with.
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Client Success Executive in Milton Keynes employer: Incentivesmart
Incentivesmart is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, we provide our Client Success Executives with comprehensive training, competitive benefits, and opportunities to advance their careers while making a meaningful impact on client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in Milton Keynes
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Client Success Executive. Understanding the role's focus on client relationships and operational support will help you tailor your approach during interviews.
✨Tip Number 2
Research Incentivesmart and their Client Success Team. Knowing their values, culture, and recent achievements can give you an edge in discussions and show your genuine interest in the company.
✨Tip Number 3
Network with current or former employees of Incentivesmart on platforms like LinkedIn. They can provide insights into the company’s work environment and expectations, which can be invaluable for your application.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage client relationships and provide excellent support. This will showcase your readiness for the role and your proactive approach.
We think you need these skills to ace Client Success Executive in Milton Keynes
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Client Success Executive position. Tailor your application to highlight relevant experience in customer support or client services.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in customer support or related fields. Use bullet points to showcase your achievements and skills that align with the role, such as communication and problem-solving abilities.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the Client Success Executive position and how you can contribute to the team.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted neatly and professionally.
How to prepare for a job interview at Incentivesmart
✨Show Your Customer-Centric Mindset
As a Client Success Executive, it's crucial to demonstrate your commitment to customer satisfaction. Be prepared to share examples of how you've gone above and beyond for clients in previous roles.
✨Highlight Your Teamwork Skills
Since you'll be working closely with Client Success Managers, emphasise your ability to collaborate effectively. Discuss any experiences where you successfully worked as part of a team to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of specific scenarios where you resolved client issues or improved processes, and be ready to explain your thought process.
✨Research the Company and Its Clients
Familiarise yourself with Incentivesmart and its client base. Understanding their services and the challenges their clients face will allow you to tailor your responses and show genuine interest in the role.
