At a Glance
- Tasks: Manage customer relationships and ensure exceptional service delivery for strategic accounts.
- Company: Leading provider of innovative connectivity solutions, including satellite internet and private 5G.
- Benefits: Up to £40,000 salary, performance-based commission, private medical insurance, and career progression.
- Other info: Dynamic, supportive team culture with genuine opportunities for growth.
- Why this job: Join a fast-growing company and work with cutting-edge LEO satellite technology.
- Qualifications: Experience in service delivery or customer success, strong communication skills, and proactive mindset.
The predicted salary is between 40000 - 40000 € per year.
About the Company
Our client is a leading provider of innovative connectivity solutions, including satellite internet (LEO), SD-WAN, private 5G, and wireless networking. They support a wide range of public and private sector clients across the UK and internationally, delivering reliable, secure, and scalable network services.
About the Opportunity
We are recruiting for an experienced Service Delivery Manager (SDM) to join a fast-growing connectivity provider. This is a customer-facing position responsible for managing the end-to-end service experience for a portfolio of strategic accounts. The successful candidate will act as the main point of contact for customers, ensuring satisfaction, retention, and long-term success.
Beyond traditional service delivery, this role also involves supporting the sales lifecycle — assisting with scoping and pricing services and ensuring smooth transitions from sales through to delivery. Administrative support is provided by an internal Sales Admin team for tasks such as pipeline creation and quote generation.
Key Responsibilities
- Act as the primary relationship manager for assigned strategic accounts, ensuring customer satisfaction, retention, and value delivery.
- Oversee the full service delivery lifecycle across departments (sales, projects, support, finance) to ensure exceptional service and alignment to customer expectations.
- Support quoting and commercial scoping during the sales process for existing customers.
- Collaborate with the Sales Admin team to manage administrative elements such as quote generation and pipeline tracking.
- Work closely with sales and delivery teams to deliver a seamless customer experience from opportunity to execution.
- Serve as the customer’s advocate, managing escalations, project timelines, service reviews, and reporting.
- Lead service review meetings, deliver performance reports, and identify opportunities for service improvement.
- Monitor KPIs and ensure contractual obligations (SLAs, response times, etc.) are met or exceeded.
- Manage risk and escalations with a customer-first and solution-oriented approach.
About You
- Proven experience as a Service Delivery Manager or Customer Success Manager, ideally within telecoms, IT, or managed services.
- Strong commercial understanding, with experience participating in customer-facing quoting and pricing discussions (supported by admin teams).
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Highly proactive, customer-focused, and comfortable working cross-functionally across departments.
- Organised and capable of managing multiple priorities with minimal supervision.
- Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
What’s on Offer
- Up to £40,000 base salary
- Quarterly performance-based commission (up to £1,000 per quarter)
- Private medical insurance
- Genuine progression opportunities within a high-growth UK business
- Exposure to cutting-edge LEO satellite technology
- Fast-paced, innovative work environment
- Supportive and collaborative team culture
Equal Opportunities
Our client is an equal opportunities employer, committed to creating an inclusive recruitment process and workplace where everyone is treated fairly and with respect. All employment decisions are based on merit, qualifications, and business needs. Equality, diversity, and inclusion are actively promoted at every stage of the recruitment process.
Service Delivery Manager (Starlink) in Livingston employer: Inbound Talent
Our client is an exceptional employer, offering a dynamic and innovative work environment that fosters collaboration and growth. With a strong focus on employee development, you will have genuine opportunities for progression within a fast-growing UK business, while also enjoying benefits such as private medical insurance and performance-based commissions. The supportive team culture and exposure to cutting-edge LEO satellite technology make this an exciting place to advance your career in service delivery management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Starlink) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their offerings, especially in satellite internet and connectivity solutions, so you can speak confidently about how you can contribute to their success.
✨Tip Number 3
Showcase your customer-focused mindset during interviews. Share examples of how you've managed client relationships and resolved issues in the past. This will demonstrate that you’re the right fit for managing strategic accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager (Starlink) in Livingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in managing customer relationships and service delivery, as well as any relevant skills that match the job description.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can influence at all levels.
Highlight Your Proactivity:We love candidates who are proactive and customer-focused! Share examples from your past roles where you took the initiative to improve service delivery or enhance customer satisfaction.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Inbound Talent
✨Know Your Stuff
Make sure you understand the company's services, especially their innovative connectivity solutions like satellite internet and private 5G. Familiarise yourself with the role of a Service Delivery Manager and how it fits into the bigger picture of customer satisfaction and service delivery.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Service Delivery Manager or Customer Success Manager. Highlight specific examples where you've successfully managed customer relationships, handled escalations, or improved service delivery. This will demonstrate your capability to excel in the role.
✨Communicate Effectively
Since this role involves a lot of stakeholder management, practice clear and concise communication. Be ready to explain complex ideas simply and show how you can influence at all levels. Good communication skills are key to ensuring customer satisfaction and retention.
✨Be Proactive and Solution-Oriented
During the interview, showcase your proactive approach to problem-solving. Discuss how you've managed risks and escalations in the past, and be prepared to share examples of how you've delivered value to customers. This will highlight your customer-first mindset, which is crucial for this position.
