At a Glance
- Tasks: Manage client relationships and ensure outstanding service delivery for energy sector accounts.
- Company: Join a leading Starlink Authorised reseller providing innovative connectivity solutions.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and professional development opportunities.
- Other info: Dynamic team culture with genuine opportunities for career progression.
- Why this job: Be the voice of the customer and make a real impact in a fast-growing tech environment.
- Qualifications: Experience in client success roles, preferably in IT or telecoms, with strong customer focus.
The predicted salary is between 45000 - 51000 £ per year.
Location: Livingston, Scotland
Salary: £45,000 base + up to £6,000 per annum in quarterly performance bonus
About the Company
Inbound Talent is proud to be recruiting on behalf of a leading Starlink Authorised reseller, provider of innovative connectivity solutions, including satellite internet (LEO), SD-WAN, private 5G, and wireless networking.
About the Role:
We are seeking a dynamic and experienced Client Success Manager (CDM) to join their growing team. This is a customer-facing role that will manage the end-to-end service experience for a portfolio of strategic on-land energy sector accounts. The successful candidate will act as the key point of contact for their customers, ensuring satisfaction, retention, and continued success. In addition to traditional service delivery responsibilities, the CDM will play an active role in the sales lifecycle, helping to scope and price services, and ensuring smooth transitions from sales through to delivery.
What you'll be doing:
- Act as the primary relationship manager for assigned strategic accounts, ensuring high levels of customer satisfaction, retention, and value delivery.
- Own and drive the service delivery lifecycle across departments (sales, projects, support, finance) to ensure outstanding service and alignment to customer expectations.
- Engage early in the sales process to support quoting and commercial scoping for existing customers.
- Work closely with the wider sales and delivery teams to ensure a smooth and joined-up customer experience from opportunity through to execution.
- Act as the customer's advocate within the business, coordinating support, escalations, project timelines, service reviews, and reporting.
- Lead regular service reviews, provide performance reports, and identify opportunities for service improvement.
- Manage risk, issues, and escalations with a solutions-focused and customer-first approach.
About you:
- Proven experience in a Client Success Manager or Customer Success Manager role, with a minimum of three to four years within IT, telecoms, or managed services environments.
- A background in customer service, customer experience, or customer success within a sales-focused telecoms or managed services organisation is strongly preferred.
- Proactive, customer-focused, and able to work cross-functionally across multiple departments.
- Well-organised and able to manage multiple priorities and deadlines with minimal supervision.
- Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
- Experience within the energy or construction sectors is advantageous but not essential.
What's in it for you:
- £45,000 annual base salary
- Quarterly performance-based bonus (up to £1,000 per quarter), based on retention KPIs
- Private medical insurance
- Genuine opportunities for professional development and progression
- The chance to work with cutting-edge connectivity solutions within a fast-growing, agile business
- A supportive team environment where your impact is truly valued
To apply for this position, please submit your CV to Inbound Talent. *Please note: this is an onsite role, based in Livingston, Scotland. Applicants based outside of commutable distance to Livingston will not be considered. VISA sponsorship is also not available for this post. Applicants must have valid Right to Work in the UK.
Client Success Manager (Starlink) in Livingston employer: Inbound Talent
Inbound Talent offers an exceptional work environment for a Client Success Manager in Livingston, Scotland, where you will be part of a dynamic team dedicated to delivering innovative connectivity solutions. With a competitive salary, performance-based bonuses, and private medical insurance, the company prioritises employee well-being and professional growth, fostering a supportive culture that values your contributions and encourages career advancement. Join us to make a meaningful impact in the energy sector while working with cutting-edge technology in a fast-growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (Starlink) in Livingston
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. This shows you’re genuinely interested and helps you tailor your answers to align with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Manager. Highlight your customer service skills and any relevant industry knowledge to stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Client Success Manager (Starlink) in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Success Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use numbers and examples to demonstrate how you've improved customer satisfaction or driven success in previous roles. This will help us see your impact.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Inbound Talent
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially their innovative connectivity solutions. Familiarise yourself with satellite internet, SD-WAN, and private 5G. This will help you speak confidently about how you can contribute to their client success.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in client success management. Focus on situations where you improved customer satisfaction or retention, especially in IT or telecoms. This will demonstrate your ability to manage strategic accounts effectively.
✨Be a Problem Solver
During the interview, be ready to discuss how you handle challenges and escalations. Share examples of how you've managed risks and issues in past roles, showcasing your solutions-focused approach. This aligns perfectly with the role's emphasis on customer advocacy and service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client success and how they measure performance. This shows your genuine interest in the role and helps you understand their expectations better. Plus, it gives you a chance to assess if the company is the right fit for you.
