Infrastructure Engineer

About the Company

Our client is a fast-growing UK managed services provider with a strong track record delivering complex managed infrastructure services.

About the Role

These are two brand-new Infrastructure Engineer positions, created to support a high-profile public sector managed services contract. You'll be joining at the ground level of a five-person team, built from scratch, supporting the managed infrastructure estate of government clients. Reporting into an experienced technical lead, you'll work within a structured, ITIL-aligned, process-driven environment. The end clients are government, change control is rigorous, and processes exist for a reason. If you're someone who can work methodically within that framework, this is the role for you. This is not a traditional helpdesk position. You'll be managing monitoring platforms, triaging and resolving incidents, validating backup operations, and supporting regular patch cycles. Volume is real, approximately 15–25 tickets per day, around 1,290 servers to keep an eye on, but so is the structure and support around you. Out-of-hours on-call is limited to P1 critical incidents only; you won't be called at 2am for routine maintenance.

What You'll Be Doing

• Managing and triaging alerts from LogicMonitor and Azure Monitor, closing noise, escalating genuine incidents
• Owning the ticket lifecycle in ServiceNow: triage, categorise, prioritise, resolve or elevate
• Running daily Veeam Backup & Replication job status checks across the server estate (~1,290 servers) and logging failures
• Supporting the Senior Engineers during regular Windows patching cycles - the estate patches on a rolling four-week schedule and everyone participates, regardless of level
• Basic Azure VM troubleshooting (connectivity, disk, performance) and VMware vSphere operations (VM console, snapshots, resource monitoring)
• Windows Server administration, service restarts, event log analysis, disk space management, DNS/DHCP basics
• Acting as first responder for P1 critical alerts during on-call periods (1-in-5 weekly rotation), responding within 15 minutes and escalating if needed

We’re looking for

• 1–5 years in enterprise infrastructure or MSP environments
• Solid Windows Server experience; Group Policy, service troubleshooting, event log analysis
• VMware vSphere awareness, able to power on VMs, migrate between hosts, and know where to look when something goes wrong
• Comfortable with patching cycles and disciplined change management processes
• A process-first mindset; this is a government client environment; you need to work within structure, not around it

Bonus

• ServiceNow experience, Veeam familiarity, LogicMonitor / Azure Monitor exposure, Azure VM basics

What's in it for You

• Manchester-based, hybrid working, office preference of around 4 days per week, with flexibility
• Competitive on-call package with a weekly retainer and additional pay per call-out - out-of-hours cover is P1 critical incidents only
• Post-probation access to certification support (AZ-900, AZ-104, VMware VCA) - aligned to your development goals and business need
• You won't be siloed, you'll have access to experienced engineers across a wide technical community, including presales architects and solution engineers
• Real progression pathways as the team develops, from Infrastructure Engineer through to Senior and Lead-level roles
• A business that is genuinely moving, this contract is the first of what is expected to be a growing public sector practice

Note: A police screening check is required for all candidates given the government client base. Candidates should have been resident in the UK for at least 3 years.