At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery for energy sector accounts.
- Company: Join a leading Starlink reseller providing innovative connectivity solutions.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and career development opportunities.
- Other info: Onsite role in Livingston with a supportive team culture.
- Why this job: Be part of a fast-growing team and make a real impact in the connectivity industry.
- Qualifications: Experience in service delivery or customer success, preferably in IT or telecoms.
The predicted salary is between 45000 - 51000 £ per year.
Location: Livingston, Scotland
Salary: £45,000 base + up to £6,000 per annum in quarterly performance bonus
About the Company:
Inbound Talent is proud to be recruiting on behalf of a leading Starlink Authorised reseller, provider of innovative connectivity solutions, including satellite internet (LEO), SD-WAN, private 5G, and wireless networking.
About the Role:
We are seeking a dynamic and experienced Service Delivery Manager (SDM) to join their growing team. This is a customer-facing role that will manage the end-to-end service experience for a portfolio of strategic on-land energy sector accounts. The successful candidate will act as the key point of contact for their customers, ensuring satisfaction, retention, and continued success.
In addition to traditional service delivery responsibilities, the SDM will play an active role in the sales lifecycle, helping to scope and price services, and ensuring smooth transitions from sales through to delivery.
What you'll be doing:
- Act as the primary relationship manager for assigned strategic accounts, ensuring high levels of customer satisfaction, retention, and value delivery.
- Own and drive the service delivery lifecycle across departments (sales, projects, support, finance) to ensure outstanding service and alignment to customer expectations.
- Engage early in the sales process to support quoting and commercial scoping for existing customers.
- Work closely with the wider sales and delivery teams to ensure a smooth and joined-up customer experience from opportunity through to execution.
- Act as the customer's advocate within the business, coordinating support, escalations, project timelines, service reviews, and reporting.
- Lead regular service reviews, provide performance reports, and identify opportunities for service improvement.
- Manage risk, issues, and escalations with a solutions-focused and customer-first approach.
About you:
- Proven experience in a Service Delivery Manager or Customer Success Manager role, with a minimum of three to four years within IT, telecoms, or managed services environments.
- A background in customer service, customer experience, or customer success within a sales-focused telecoms or managed services organisation is strongly preferred.
- Proactive, customer-focused, and able to work cross-functionally across multiple departments.
- Well-organised and able to manage multiple priorities and deadlines with minimal supervision.
- Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
- Experience within the energy or construction sectors is advantageous but not essential.
What's in it for you:
- £45,000 annual base salary
- Quarterly performance-based bonus (up to £1,000 per quarter), based on retention KPIs
- Private medical insurance
- Genuine opportunities for professional development and progression
- The chance to work with cutting-edge connectivity solutions within a fast-growing, agile business
- A supportive team environment where your impact is truly valued
To apply for this position, please submit your CV to Inbound Talent. *Please note: this is an onsite role, based in Livingston, Scotland. Applicants based outside of commutable distance to Livingston will not be considered. VISA sponsorship is also not available for this post. Applicants must have valid Right to Work in the UK.
Service Delivery Manager (Starlink) in Edinburgh employer: Inbound Talent
Inbound Talent offers an exceptional work environment for the Service Delivery Manager role, located in the vibrant city of Livingston, Scotland. With a competitive salary and performance-based bonuses, employees benefit from private medical insurance and genuine opportunities for professional development within a supportive team culture that values individual contributions. Join a fast-growing company at the forefront of innovative connectivity solutions, where your impact on customer satisfaction and service excellence is truly recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Starlink) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery. We recommend role-playing with a friend or using mock interview tools to boost your confidence and showcase your skills effectively.
✨Tip Number 3
Showcase your customer-first mindset during interviews. Share specific examples of how you've improved customer satisfaction or resolved issues in previous roles. We want to see that you can advocate for customers and drive service excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in the energy and construction sectors.
We think you need these skills to ace Service Delivery Manager (Starlink) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in customer service and any relevant projects you've managed. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully managed customer relationships and delivered outstanding service. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Inbound Talent
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the key responsibilities, especially around customer satisfaction and service delivery lifecycle. Research the company’s services, particularly in satellite internet and connectivity solutions, so you can speak confidently about how your experience aligns.
✨Showcase Your Customer Focus
Since this role is all about managing customer relationships, be ready to share specific examples of how you've successfully handled customer issues or improved their experience in previous roles. Highlight your proactive approach and how you’ve driven value for customers in the past.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing escalations or coordinating between departments. Think through potential scenarios related to service delivery and have clear, structured responses ready that demonstrate your problem-solving skills and customer-first mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like CRM systems), and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
