At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery for energy sector accounts.
- Company: Join a leading Starlink reseller providing innovative connectivity solutions.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and professional development opportunities.
- Other info: Dynamic team culture with genuine opportunities for career progression.
- Why this job: Be the voice of the customer and make a real impact in a fast-growing tech environment.
- Qualifications: Experience in client success roles, preferably in IT or telecoms, with strong customer focus.
The predicted salary is between 45000 - 51000 £ per year.
Location: Livingston, Scotland
Salary: £45,000 base + up to £6,000 per annum in quarterly performance bonus
About the Company
Inbound Talent is proud to be recruiting on behalf of a leading Starlink Authorised reseller, provider of innovative connectivity solutions, including satellite internet (LEO), SD-WAN, private 5G, and wireless networking.
About the Role:
We are seeking a dynamic and experienced Client Success Manager (CDM) to join their growing team. This is a customer-facing role that will manage the end-to-end service experience for a portfolio of strategic on-land energy sector accounts. The successful candidate will act as the key point of contact for their customers, ensuring satisfaction, retention, and continued success. In addition to traditional service delivery responsibilities, the CDM will play an active role in the sales lifecycle, helping to scope and price services, and ensuring smooth transitions from sales through to delivery.
What you'll be doing:
- Act as the primary relationship manager for assigned strategic accounts, ensuring high levels of customer satisfaction, retention, and value delivery.
- Own and drive the service delivery lifecycle across departments (sales, projects, support, finance) to ensure outstanding service and alignment to customer expectations.
- Engage early in the sales process to support quoting and commercial scoping for existing customers.
- Work closely with the wider sales and delivery teams to ensure a smooth and joined-up customer experience from opportunity through to execution.
- Act as the customer's advocate within the business, coordinating support, escalations, project timelines, service reviews, and reporting.
- Lead regular service reviews, provide performance reports, and identify opportunities for service improvement.
- Manage risk, issues, and escalations with a solutions-focused and customer-first approach.
About you:
- Proven experience in a Client Success Manager or Customer Success Manager role, with a minimum of three to four years within IT, telecoms, or managed services environments.
- A background in customer service, customer experience, or customer success within a sales-focused telecoms or managed services organisation is strongly preferred.
- Proactive, customer-focused, and able to work cross-functionally across multiple departments.
- Well-organised and able to manage multiple priorities and deadlines with minimal supervision.
- Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
- Experience within the energy or construction sectors is advantageous but not essential.
What's in it for you:
- £45,000 annual base salary
- Quarterly performance-based bonus (up to £1,000 per quarter), based on retention KPIs
- Private medical insurance
- Genuine opportunities for professional development and progression
- The chance to work with cutting-edge connectivity solutions within a fast-growing, agile business
- A supportive team environment where your impact is truly valued
To apply for this position, please submit your CV to Inbound Talent. *Please note: this is an onsite role, based in Livingston, Scotland. Applicants based outside of commutable distance to Livingston will not be considered. VISA sponsorship is also not available for this post. Applicants must have valid Right to Work in the UK.
Client Success Manager (Starlink) in Edinburgh employer: Inbound Talent
Inbound Talent offers an exceptional work environment for a Client Success Manager in Livingston, Scotland, where you can thrive in a supportive team culture that values your contributions. With competitive salary packages, performance bonuses, and genuine opportunities for professional growth, you'll be at the forefront of innovative connectivity solutions in a fast-growing sector. Join us to make a meaningful impact while enjoying a balanced work-life experience in a dynamic and agile business.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager (Starlink) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can give you an edge.
✨Tip Number 2
Prepare for the interview by researching the company and its products, especially in the energy and construction sectors. Show us that you understand their services and how you can contribute to their success as a Client Success Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the role. Highlight your customer service skills and any relevant projects you've managed. We want to see your passion for client success!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Success Manager (Starlink) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Success Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use numbers and examples to demonstrate how you've improved customer satisfaction or driven success in previous roles. This will help us see your impact.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Inbound Talent
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services, especially their innovative connectivity solutions. Familiarise yourself with satellite internet, SD-WAN, and private 5G. This will help you speak confidently about how you can contribute to their client success.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in client success management. Focus on situations where you improved customer satisfaction or retention, especially in IT or telecoms. This will demonstrate your ability to manage strategic accounts effectively.
✨Be a Problem Solver
During the interview, be ready to discuss how you handle challenges and escalations. Share examples of how you've managed risks and issues in past roles, showcasing your solutions-focused approach. This aligns perfectly with the role's emphasis on customer advocacy and service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client success and how they measure performance. This shows your genuine interest in the role and helps you understand their expectations better. Plus, it gives you a chance to assess if the company is the right fit for you.
