At a Glance
- Tasks: Join a night shift NOC team providing top-notch technical support and resolving networking incidents.
- Company: Leading UK provider of Starlink and Amazon LEO solutions with a global presence.
- Benefits: Enjoy private medical insurance, on-site parking, pension, and performance bonuses.
- Other info: Exciting opportunity for growth in a fast-paced, SLA-driven setting.
- Why this job: Kickstart your career in tech while making a real impact in a dynamic environment.
- Qualifications: Experience in NOC or enterprise networks; strong communication and attention to detail required.
The predicted salary is between 25200 - 30800 £ per year.
Location: Bathgate
Salary: Up to £28,000 + benefits
Type: Full-time, permanent | In-person | Day & Night shift
The Role
We are currently recruiting on behalf of our client’s Network Operations Centre (NOC). Our client is an authorised Starlink and Amazon LEO reseller, one of the leading providers in the UK, with a global operational footprint. They are seeking a Graduate NOC Analyst to join their established support team. This role is based on-site at their Bathgate office and operates on a 12-hour shift pattern, covering both day and night shifts. Please note this position requires you to be in the office during shifts, remote working will not be considered for this position.
Responsibilities
- Act as part of a night shift NOC team supporting a critical client base
- Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams
- Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
- Log and manage faults and service requests within the company’s CRM system
- Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
- Work within strict SLAs to ensure timely resolution of issues
- Ensure accurate handover of outstanding issues between shifts
- Keep customers informed of progress and maintain clear, up-to-date system records
- Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
- Liaise with third-party engineers and suppliers to support fault resolution
- Provide remote support, configurations, and link checks for field engineering teams
- Actively monitor networks using network monitoring tools
- Escalate issues appropriately to third-party suppliers when required
- Operate within an ITIL-aligned service environment
Requirements
- Proven experience working in a NOC or supporting enterprise networks
- Eligibility for SC Clearance
- Experience with Low Earth Orbit (LEO) solutions (advantageous)
- Exposure to Ubiquiti solutions (advantageous)
- Ability to perform consistently in a high-pressure, SLA-driven environment
- Strong attention to detail and excellent communication skills
- A customer-focused approach alongside solid technical capability
Benefits
- Private medical insurance
- On-site parking
- Company pension
- Non-contractual annual bonus based on personal and company performance
NOC Analyst (Graduate) - Night Shift in Bathgate employer: Inbound Talent
As a Senior Procurement Manager at this rapidly growing telecoms and technology provider in Manchester, you'll find yourself in a dynamic work environment that values innovation and collaboration. The company fosters a culture of trust and autonomy, offering competitive salaries and benefits, along with significant opportunities for professional growth and direct engagement with senior leadership. With a diverse range of procurement activities and a commitment to strategic initiatives, this role promises a rewarding career path in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Analyst (Graduate) - Night Shift in Bathgate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inbound Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inbound Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inbound Talent!
✨Direct Apply to Inbound Talent
Let's not forget to apply directly through the Inbound Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NOC Analyst (Graduate) - Night Shift in Bathgate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inbound Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inbound Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inbound Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
