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For Companies At a Glance
- Tasks: Join a dynamic NOC team providing technical support and resolving networking incidents.
- Company: Inbound Talent, recruiting for a leading UK satellite connectivity provider.
- Benefits: Up to £28,000 salary, private medical insurance, pension, and performance bonuses.
- Other info: 12-hour shift rotation with opportunities for growth in the satellite industry.
- Why this job: Kickstart your career in tech with hands-on experience in a fast-paced environment.
- Qualifications: Experience in NOC or enterprise networks; strong communication and attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
Location: Bathgate
Salary: Up to £28,000 + benefits
Type: Full-time, permanent | In‑person | Day & Night shift
The Role
At Inbound Talent, a recruitment agency specialising in the LEO satellite and connectivity sector, we are currently recruiting on behalf of our client’s Network Operations Centre (NOC). Our client is an authorised Starlink reseller, one of the leading providers in the UK, with a global operational footprint. They are seeking a Graduate NOC Analyst to join their established support team. This role is based on‑site at their Bathgate office and operates on a 12‑hour shift pattern, covering both day and night shifts.
Responsibilities
- Act as part of a night shift NOC team supporting a critical client base
- Provide first‑line and escalated technical support alongside Network Engineering and Service Delivery teams
- Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
- Log and manage faults and service requests within the company’s CRM system
- Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
- Work within strict SLAs to ensure timely resolution of issues
- Ensure accurate handover of outstanding issues between shifts
- Keep customers informed of progress and maintain clear, up‑to‑date system records
- Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
- Liaise with third‑party engineers and suppliers to support fault resolution
- Provide remote support, configurations, and link checks for field engineering teams
- Actively monitor networks using network monitoring tools
- Escalate issues appropriately to third‑party suppliers when required
- Operate within an ITIL‑aligned service environment
Requirements
- Proven experience working in a NOC or supporting enterprise networks
- Eligibility for SC Clearance
- Experience with Low Earth Orbit (LEO) solutions (advantageous)
- Exposure to Ubiquiti solutions (advantageous)
- Ability to perform consistently in a high-pressure, SLA-driven environment
- Strong attention to detail and excellent communication skills
- A customer‑focused approach alongside solid technical capability
Benefits
- Private medical insurance
- On‑site parking
- Company pension
- Non-contractual annual bonus based on personal and company performance
Network Operations Analyst (Graduate) in Bathgate employer: Inbound Talent
Contact Detail:
Inbound Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Analyst (Graduate) in Bathgate
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that NOC Analyst role.
✨Tip Number 2
Prepare for interviews by practising common questions related to network operations. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills! If you have experience with networking technologies like Starlink or Ubiquiti, make sure to highlight that during interviews. We want to see how you can contribute to the team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to join our client’s NOC team.
We think you need these skills to ace Network Operations Analyst (Graduate) in Bathgate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Analyst role. Highlight any relevant experience, especially in network operations or technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to mention any specific technical skills you have, especially with networking technologies like Starlink systems or Ubiquiti solutions. We’re keen to know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Inbound Talent
✨Know Your Networking Basics
Brush up on your networking knowledge, especially around technologies like Starlink, Private 5G, and common networking equipment. Being able to discuss these topics confidently will show that you're not just a graduate but someone who is genuinely interested in the field.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved a problem under pressure, as this role will require you to handle networking incidents efficiently while maintaining customer satisfaction.
✨Understand the Shift Dynamics
Since this role involves day and night shifts, be ready to discuss your flexibility and how you manage working in different environments. Highlight any previous experience with shift work or your strategies for staying alert and productive during night shifts.
✨Showcase Your Customer Focus
This position requires a strong customer-focused approach. Prepare to talk about times when you went above and beyond for a customer or how you ensured clear communication during a technical issue. This will demonstrate that you understand the importance of customer satisfaction in a NOC environment.