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- Tasks: Join a dynamic NOC team providing first-line technical support and resolving networking incidents.
- Company: Leading UK provider in the LEO satellite and connectivity sector.
- Benefits: Up to £28,000 salary, private medical insurance, pension, and performance bonuses.
- Other info: Work in a supportive environment with access to employer-funded certifications.
- Why this job: Kick-start your career in a fast-growing industry with excellent learning opportunities.
- Qualifications: Experience in NOC or enterprise networks; strong communication and customer-focused skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Bathgate, Scotland
Salary: Up to £28,000 + benefits
Type: Full-time, permanent | In-person | Day & Night shift
The Role
Inbound Talent is recruiting a Graduate Network Operations Analyst (NOC) for an authorised Starlink reseller operating within the LEO satellite and connectivity sector. This organisation is one of the UK’s leading providers, with a global operational footprint, and is looking to expand its Network Operations Centre (NOC) team. The successful candidate will join an established support function based on-site in Bathgate, working a 12-hour shift pattern that includes both day and night shifts.
Responsibilities
- Act as part of a night shift NOC team supporting a critical client base
- Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams
- Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
- Log and manage faults and service requests within the company’s CRM system
- Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
- Work within strict SLAs to ensure timely resolution of issues
- Ensure accurate handover of outstanding issues between shifts
- Keep customers informed of progress and maintain clear, up-to-date system records
- Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
- Liaise with third-party engineers and suppliers to support fault resolution
- Provide remote support, configurations, and link checks for field engineering teams
- Actively monitor networks using network monitoring tools
- Escalate issues appropriately to third-party suppliers when required
- Operate within an ITIL-aligned service environment
Requirements
- Proven experience working in a NOC or supporting enterprise networks
- Eligibility for SC Clearance
- Experience with Low Earth Orbit (LEO) solutions (advantageous)
- Exposure to Ubiquiti solutions (advantageous)
- Ability to perform consistently in a high-pressure, SLA-driven environment
- Strong attention to detail and excellent communication skills
- A customer-focused approach alongside solid technical capability
Benefits
- Private medical insurance
- On-site parking
- Company pension
- Non-contractual annual bonus based on personal and company performance
To round things off, this position offers excellent learning and progression opportunities within a fast-growing sector. You’ll be supported by an experienced team and have access to employer-funded certifications, helping you build both your technical expertise and long-term career in the connectivity space. If you’re looking to kick-start your career in a high-growth, future-focused industry, this is a fantastic opportunity to do so.
Please apply now or get in touch with Inbound Talent to find out more.
Network Operations Analyst / 1st Line IT Support in Bathgate employer: Inbound Talent
Contact Detail:
Inbound Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Analyst / 1st Line IT Support in Bathgate
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to network operations. It’s a great way to learn about the field and make connections that could lead to job opportunities.
✨Tip Number 2
Practice your technical skills! Set up a home lab to troubleshoot networking issues or experiment with different technologies like routers and switches. This hands-on experience will impress potential employers.
✨Tip Number 3
Prepare for interviews by researching common questions for NOC roles. We recommend practising your responses with a friend or in front of a mirror to build confidence and ensure you communicate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Network Operations Analyst / 1st Line IT Support in Bathgate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Operations Analyst role. Highlight any relevant experience, especially in NOC or IT support, and don’t forget to mention your technical skills with networking technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with the job description. Keep it concise but engaging – we want to see your personality!
Show Off Your Customer Focus: Since this role involves a lot of customer interaction, make sure to showcase your customer service skills. Share examples of how you've maintained high levels of customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Inbound Talent
✨Know Your Tech
Brush up on your knowledge of networking technologies, especially those mentioned in the job description like Starlink systems and routers. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the role.
✨Demonstrate Customer Focus
Since this role involves providing first-line support, be ready to share examples of how you've handled customer issues in the past. Highlight your communication skills and how you ensure customer satisfaction, even under pressure.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and why they matter in a NOC environment. Be prepared to discuss how you would manage your time and priorities to meet these expectations during your interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.