At a Glance
- Tasks: Support and resolve complex application incidents while mentoring junior engineers.
- Company: Dynamic tech consultancy focused on critical public sector services.
- Benefits: Competitive daily rate, remote work, and monthly on-call allowance.
- Other info: Fast-paced environment with opportunities for professional growth and mentorship.
- Why this job: Join a collaborative team solving real-world problems with diverse technologies.
- Qualifications: 5+ years in Application Support or Software Engineering with strong troubleshooting skills.
The predicted salary is between 600 - 600 £ per month.
Location: Remote (must be UK based)
Rate: Circa £450 per day (Inside IR35)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function. This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team. The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing:
- Supporting and resolving complex L2/L3 application incidents
- Investigating issues across live production systems and services
- Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
- Performing root cause analysis and supporting long-term fixes
- Collaborating with engineering, infrastructure and delivery teams
- Supporting operational stability, monitoring and service improvements
- Mentoring and supporting less experienced engineers within the support function
- Participating in an on-call rota (1 in 4 weeks)
What we’re looking for:
- 5+ years’ experience in Application Support, Software Engineering or Production Support environments
- Strong troubleshooting and debugging capability across distributed applications
- Previous experience supporting live production systems at L2/L3 level
- Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
- APIs / integrations
- Comfortable reading and understanding code to diagnose issues
- Experience working in complex enterprise or public sector environments
- Strong communication and stakeholder management skills
- Ability to mentor and support junior engineers
- Experience within ITIL/service management environments would be highly beneficial
Desirable Experience:
- Cloud platforms (Azure and/or AWS)
- Monitoring/logging tools
- CI/CD environments
- Incident management and post-mortem processes
- Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.
Application Support Engineer in Woking employer: Inara
Join an award-winning technology consultancy that values innovation and quality in software development. As a Senior QA Automation Engineer, you'll enjoy a collaborative remote work culture that encourages professional growth and the opportunity to shape the quality strategy of exciting new projects. With competitive rates and a focus on cutting-edge technologies, this role offers a meaningful chance to make a real impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Woking
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Inara or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Inara.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Inara.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Inara that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Engineer in Woking
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Inara.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Inara and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Inara
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Inara uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
