At a Glance
- Tasks: Support and resolve complex application incidents while mentoring junior engineers.
- Company: Dynamic tech consultancy focused on critical public sector services.
- Benefits: Competitive daily rate, on-call allowance, and remote work flexibility.
- Other info: Fast-paced environment with opportunities for professional growth and mentorship.
- Why this job: Join a collaborative team solving real-world problems with cutting-edge technology.
- Qualifications: 5+ years in Application Support or Software Engineering with strong troubleshooting skills.
Location: Remote (must be UK based)
Rate: £450 - £475 per day (potentially some flex)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function. This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team. The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing:
- Supporting and resolving complex L2/L3 application incidents
- Investigating issues across live production systems and services
- Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
- Performing root cause analysis and supporting long-term fixes
- Collaborating with engineering, infrastructure and delivery teams
- Supporting operational stability, monitoring and service improvements
- Mentoring and supporting less experienced engineers within the support function
- Participating in an on-call rota (1 in 4 weeks)
What we’re looking for:
- 5+ years’ experience in Application Support, Software Engineering or Production Support environments
- Strong troubleshooting and debugging capability across distributed applications
- Previous experience supporting live production systems at L2/L3 level
- Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
- APIs / integrations
- Comfortable reading and understanding code to diagnose issues
- Experience working in complex enterprise or public sector environments
- Strong communication and stakeholder management skills
- Ability to mentor and support junior engineers
- Experience within ITIL/service management environments would be highly beneficial
Desirable Experience:
- Cloud platforms (Azure and/or AWS)
- Monitoring/logging tools
- CI/CD environments
- Incident management and post-mortem processes
- Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.
Application Support Engineer in Telford employer: Inara
Join a dynamic technology consultancy that values innovation and collaboration, offering a supportive remote work environment for Application Support Engineers. With competitive rates, an on-call allowance, and opportunities for mentorship and professional growth, this role is perfect for those looking to tackle complex challenges while contributing to critical public sector services. Experience a culture that encourages continuous learning and teamwork, making it an ideal place for engineers passionate about technology and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in application support or engineering. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've worked on. Highlight your troubleshooting prowess and how you've tackled complex production issues in the past.
✨Tip Number 3
Don’t forget to ask questions! During interviews, show your interest by asking about the team dynamics, the technologies they use, and how they handle on-call duties. This not only helps you gauge if it’s the right fit but also shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented engineers like you. Plus, applying directly gives you a better shot at getting noticed by our hiring team. Let’s get you that dream job!
We think you need these skills to ace Application Support Engineer in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Application Support and Software Engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and debugging capabilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific technologies you’ve worked with and how you’ve tackled complex production issues in the past.
Show Off Your Soft Skills:We’re not just looking for technical prowess; strong communication and mentoring skills are key too! Make sure to include examples of how you’ve collaborated with teams or supported junior engineers in your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Inara
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like PHP, .NET, and Python. Brush up on your troubleshooting skills and be ready to discuss how you've resolved complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled L2/L3 incidents before. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Emphasise Mentorship Experience
Since mentoring junior engineers is part of the role, be ready to share your experiences in guiding others. Talk about how you’ve supported less experienced team members and the impact it had on the team’s performance.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in a way that’s easy to understand. Be prepared to discuss how you manage stakeholder relationships and ensure everyone is on the same page during incidents.
