At a Glance
- Tasks: Support and resolve complex application incidents while mentoring junior engineers.
- Company: Dynamic tech consultancy focused on critical public sector services.
- Benefits: Competitive daily rate, remote work, and on-call allowance.
- Other info: Fast-paced environment with opportunities for professional growth and mentorship.
- Why this job: Join a collaborative team solving real-world problems with cutting-edge technology.
- Qualifications: 5+ years in Application Support or Software Engineering with strong troubleshooting skills.
Location: Remote (must be UK based)
Rate: £450 - £475 per day (potentially some flex)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function. This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team.
The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing:
- Supporting and resolving complex L2/L3 application incidents
- Investigating issues across live production systems and services
- Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
- Performing root cause analysis and supporting long-term fixes
- Collaborating with engineering, infrastructure and delivery teams
- Supporting operational stability, monitoring and service improvements
- Mentoring and supporting less experienced engineers within the support function
- Participating in an on-call rota (1 in 4 weeks)
What we’re looking for:
- 5+ years’ experience in Application Support, Software Engineering or Production Support environments
- Strong troubleshooting and debugging capability across distributed applications
- Previous experience supporting live production systems at L2/L3 level
- Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
- APIs / integrations
- Comfortable reading and understanding code to diagnose issues
- Experience working in complex enterprise or public sector environments
- Strong communication and stakeholder management skills
- Ability to mentor and support junior engineers
- Experience within ITIL/service management environments would be highly beneficial
Desirable Experience:
- Cloud platforms (Azure and/or AWS)
- Monitoring/logging tools
- CI/CD environments
- Incident management and post-mortem processes
- Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.
Application Support Engineer in Swindon employer: Inara
Join a dynamic technology consultancy that values innovation and collaboration, offering a unique opportunity for Application Support Engineers to thrive in a fast-paced, remote environment. With competitive rates, an on-call allowance, and a strong focus on employee growth through mentoring and diverse technology exposure, this role is perfect for those looking to make a meaningful impact while working with cutting-edge systems in the public sector. Embrace the chance to develop your skills and contribute to critical services that matter.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in application support or engineering. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've worked on. Highlight your troubleshooting prowess and how you've tackled complex production issues in the past.
✨Tip Number 3
Don’t forget to ask questions! During interviews, show your interest by asking about the technologies they use and the challenges they face. This not only demonstrates your enthusiasm but also helps you gauge if the role is right for you.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, applying directly can sometimes give you a leg up in the hiring process. Let’s get you that Application Support Engineer role!
We think you need these skills to ace Application Support Engineer in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your software engineering background and experience with L2/L3 application support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or technologies you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you a perfect fit. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex production issues or mentored junior engineers. We’re looking for someone who thrives in fast-paced environments, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Inara
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like PHP, .NET, and Python. Brush up on your knowledge of these languages and be ready to discuss how you've used them in past roles.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex L2/L3 incidents you've resolved. Highlight your thought process and the steps you took to diagnose and fix issues, as this will demonstrate your problem-solving abilities.
✨Emphasise Mentorship Experience
Since mentoring junior engineers is part of the role, think of instances where you've supported or guided less experienced colleagues. Be ready to discuss your approach to mentoring and how it benefited the team.
✨Understand the Consultancy Environment
Familiarise yourself with the dynamics of working in a consultancy or managed service environment. Be prepared to discuss how you adapt to different client needs and collaborate with various teams to ensure operational stability.
