At a Glance
- Tasks: Support and resolve complex application incidents while mentoring junior engineers.
- Company: Dynamic technology consultancy focused on critical public sector services.
- Benefits: Competitive daily rate, on-call allowance, and remote work flexibility.
- Other info: Opportunity for career growth in a varied tech landscape.
- Why this job: Join a collaborative team and tackle challenging problems in a fast-paced environment.
- Qualifications: 5+ years in Application Support or Software Engineering with strong troubleshooting skills.
Location: Remote (must be UK based)
Rate: £450 - £475 per day (potentially some flex)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function. This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team. The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing:
- Supporting and resolving complex L2/L3 application incidents
- Investigating issues across live production systems and services
- Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
- Performing root cause analysis and supporting long-term fixes
- Collaborating with engineering, infrastructure and delivery teams
- Supporting operational stability, monitoring and service improvements
- Mentoring and supporting less experienced engineers within the support function
- Participating in an on-call rota (1 in 4 weeks)
What we’re looking for:
- 5+ years’ experience in Application Support, Software Engineering or Production Support environments
- Strong troubleshooting and debugging capability across distributed applications
- Previous experience supporting live production systems at L2/L3 level
- Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
- APIs / integrations
- Comfortable reading and understanding code to diagnose issues
- Experience working in complex enterprise or public sector environments
- Strong communication and stakeholder management skills
- Ability to mentor and support junior engineers
- Experience within ITIL/service management environments would be highly beneficial
Desirable Experience:
- Cloud platforms (Azure and/or AWS)
- Monitoring/logging tools
- CI/CD environments
- Incident management and post-mortem processes
- Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.
Application Support Engineer in Portsmouth employer: Inara
Join a dynamic technology consultancy that values innovation and collaboration, offering a supportive remote work environment for Application Support Engineers. With competitive daily rates, an on-call allowance, and opportunities for mentorship and professional growth, this role is perfect for those looking to tackle complex challenges while contributing to critical public sector services. Embrace the chance to work with diverse technologies and be part of a high-performing team dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in consultancy or public sector environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, share your troubleshooting stories or complex problem-solving experiences on platforms like LinkedIn. This not only showcases your expertise but also attracts potential employers who are looking for someone just like you.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge and soft skills. Be ready to discuss how you've tackled L2/L3 incidents and mentored junior engineers. We want to see your passion for supporting live applications and improving operational stability!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Application Support Engineer role. Highlight your software engineering background and any relevant technologies you've worked with, like PHP or .NET.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex production issues or mentored junior engineers in the past.
Showcase Your Troubleshooting Skills:In your application, emphasise your troubleshooting and debugging capabilities. We want to see how you've resolved L2/L3 incidents and supported live applications in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Inara
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, like PHP, .NET, and Python. Be ready to discuss your experience with these languages and how you've used them to troubleshoot complex issues in live production systems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved L2/L3 incidents in the past. Think about the root cause analysis you've performed and how you implemented long-term fixes. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Highlight Your Mentoring Experience
Since mentoring junior engineers is part of the role, be ready to talk about any experience you have in this area. Share how you've supported less experienced team members and helped them grow their skills, as this shows your leadership potential.
✨Communicate Effectively
Strong communication skills are key for this role. Practice explaining complex technical concepts in a way that's easy to understand. This will help you connect with the interviewers and show that you can manage stakeholder relationships effectively.
