At a Glance
- Tasks: Support and resolve complex application incidents while mentoring junior engineers.
- Company: Dynamic tech consultancy focused on critical public sector services.
- Benefits: Competitive daily rate, remote work, and on-call allowance.
- Other info: Opportunity for career growth and exposure to diverse technologies.
- Why this job: Join a collaborative team and tackle challenging problems in a fast-paced environment.
- Qualifications: 5+ years in Application Support or Software Engineering with strong troubleshooting skills.
Location: Remote (must be UK based)
Rate: £450 - £475 per day (potentially some flex)
On-call Rota: (1 week in 4) + £600/month allowance
We’re supporting a growing technology consultancy delivering critical services into a major public sector customer, and we’re looking for an experienced Application Support Engineer to join a high-performing support and engineering function. This is not a traditional service desk role. We’re looking for someone with a strong software engineering background who can operate across L2/L3 incidents, troubleshoot complex production issues, support live applications and mentor more junior engineers within the team. The environment is varied and fast-moving, so we need someone who is comfortable working across multiple technologies and able to quickly understand different systems, services and codebases.
What you’ll be doing:
- Supporting and resolving complex L2/L3 application incidents
- Investigating issues across live production systems and services
- Working across multiple technology stacks which could include PHP, .NET, Python, JVM and cloud-based applications
- Performing root cause analysis and supporting long-term fixes
- Collaborating with engineering, infrastructure and delivery teams
- Supporting operational stability, monitoring and service improvements
- Mentoring and supporting less experienced engineers within the support function
- Participating in an on-call rota (1 in 4 weeks)
What we’re looking for:
- 5+ years’ experience in Application Support, Software Engineering or Production Support environments
- Strong troubleshooting and debugging capability across distributed applications
- Previous experience supporting live production systems at L2/L3 level
- Experience across multiple languages/technology stacks such as: PHP, .NET / C#, Python etc
- APIs / integrations
- Comfortable reading and understanding code to diagnose issues
- Experience working in complex enterprise or public sector environments
- Strong communication and stakeholder management skills
- Ability to mentor and support junior engineers
- Experience within ITIL/service management environments would be highly beneficial
Desirable Experience:
- Cloud platforms (Azure and/or AWS)
- Monitoring/logging tools
- CI/CD environments
- Incident management and post-mortem processes
- Consultancy or managed service environments
This is an excellent opportunity for a well-rounded engineer who enjoys solving complex problems, supporting mission-critical systems and working across a broad technology landscape within a highly collaborative consultancy environment.
Application Support Engineer in Norwich employer: Inara
Join a dynamic technology consultancy that values innovation and collaboration, offering a unique opportunity for Application Support Engineers to thrive in a fast-paced, remote environment. With competitive daily rates, an on-call allowance, and a strong focus on employee growth through mentorship and exposure to diverse technologies, this role is perfect for those looking to make a meaningful impact while working with critical public sector systems. Embrace the chance to enhance your skills and contribute to a supportive team culture that prioritises operational excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in application support or software engineering. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled complex L2/L3 incidents. We want to hear about your troubleshooting triumphs and how you’ve mentored junior engineers.
✨Tip Number 3
Don’t forget to research the company! Knowing their tech stack and recent projects can give you an edge in interviews. It shows you’re genuinely interested and ready to dive into their environment, whether it’s PHP, .NET, or cloud platforms.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your experience. Plus, it helps us keep track of your application better, so don’t miss out on this opportunity!
We think you need these skills to ace Application Support Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your software engineering background and experience with L2/L3 application support. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or technologies you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your troubleshooting skills and any experience you have in mentoring junior engineers, as these are key aspects we’re looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of complex issues you've resolved in production systems. We love seeing how you approach problems, so share your thought process and the impact of your solutions on operational stability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Inara
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, like PHP, .NET, and Python. Be ready to discuss your experience with these languages and how you've used them to troubleshoot complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved L2/L3 incidents. Think about a time when you performed root cause analysis and what steps you took to implement long-term fixes. This will demonstrate your troubleshooting capabilities.
✨Highlight Your Mentoring Experience
Since mentoring junior engineers is part of the role, be ready to talk about any experience you have in this area. Share how you've supported less experienced team members and the impact it had on their development and the team's performance.
✨Communicate Clearly
Strong communication skills are key for this position. Practice explaining technical concepts in a way that's easy to understand. During the interview, make sure to engage with your interviewers and ask clarifying questions if needed.
